Telus 2008 Annual Report Download - page 8

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In the wireless segment, TELUS offers the following solutions: digital voice - PCS
(postpaid and Pay & Talk® prepaid) and Mike all-in-one (iDEN); Push to Talk™
capability on both Mike (Direct Connect®) and PCS (Instant Talk®); Internet and data
services including TELUS Mobile TV®, TELUS Mobile Radio®, TELUS Mobile Music®,
web browsing, Windows Live Messenger, social networking, text and picture messaging,
and downloadable games, videos, ringtones and images; and data devices including
smartphones and wireless connect cards available for use on wireless high-speed and
Mike packet data networks.
TELUS earns the majority of its revenue (voice, data and wireless network revenue) from
access to, and usage of, its telecommunication infrastructure. The majority of the balance of
TELUS’ revenue (other revenue and wireless equipment revenue) arises from providing
products that facilitate access to, and usage of, TELUS’ telecommunication infrastructure.
TELUS’ national growth strategy
Since 1999, the Company has been pursuing a national wireline and wireless growth
strategy outside Alberta and B.C. into the rest of Canada. This has been implemented
by both organic growth and through a series of wireline and wireless acquisitions. This
has provided TELUS with a regional full service wireline presence in eastern Québec
through acquisitions in 1999 and 2000 and ongoing investments in facilities, marketing
and distribution focused on the business market in urban centres of Québec and
Ontario. In 2000, TELUS acquired national digital wireless communications networks
and subscribers, spectrum, employees, and infrastructure and sales distribution
channels primarily in central and eastern Canada through the purchase of Clearnet
Communications Inc., and has continued to invest in and grow the business.
TELUS’ approach to the business market is through a focus on growth in central Canada
as well as, nationally, a focus on key vertical markets of healthcare, financial services,
energy and the public sector. For example, in January 2008, TELUS completed its
acquisition of Emergis, a business process outsourcer specializing in the healthcare and
financial services sectors, who delivers solutions to major insurance companies,
financial institutions, government agencies, hospitals, pharmacies, large corporations,
and real estate lawyers and notaries. Emergis was integrated with TELUS’ own health
care resources to form TELUS Health Solutions in November 2008. TELUS Health
Solutions develops and manages solutions that automate transactions and the secure
exchange of information. TELUS Health Solutions has expertise in electronic health-
related claims processing, health records systems, pharmacy management solutions,
point-of-sale transaction processing, cash management and loan document processing
and registration.
TELUS’ networks
The Company has a coast-to-coast fibre optic network, which interconnects cities
between Halifax and Vancouver and extends into the U.S. via points of presence in
Albany, Ashburn, Palo Alto, Boston, Buffalo, Chicago, Detroit, New York and Seattle.
This network is fully integrated with TELUS’ extensive metropolitan networks in Alberta
and B.C. and connects into networks constructed in Montréal, Ottawa, Toronto and other
cities.
TELUS wireline networks
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