Telus 2008 Annual Report Download - page 17

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Wireless segment
2008 2007 2006
Net subscriber additions (000’s) (1) 561 515 535
Gross subscriber additions (000’s) 1,655 1,434 1,293
Wireless subscribers (000’s) (1) 6,129 5,568 5,056
Penetration rate (2) 18.8% 17.5% 16.2%
Wireless market share, subscriber based 28% 27% 27%
Average monthly revenue per subscriber unit $63 $64 $63
Minutes of use per subscriber per month (MOU) 411 404 403
Cost of acquisition, per gross addition $346 $395 $412
Monthly deactivations (churn rate) 1.57% 1.45% 1.33%
Digital population coverage (millions) 32.6 31.6 31.0
Full-time equivalent employees 8,200 7,700 7,200
Total employees 8,600 8,100 7,700
(1) Net of the impact of TELUS’ analogue network turndown in Q3 2008 which reduced net subscribers by 27,600.
(2) Subscribers divided by population coverage.
EMPLOYEE RELATIONS
As at December 31, 2008, TELUS employed approximately 36,600 employees, including
employees in TELUS International. Approximately 14,650 employees were unionized
(10,620 in the wireline segment and 4,030 in the wireless segment).
On November 20, 2005, a five-year collective agreement came into effect covering
approximately 13,300 employees in both the wireline and wireless segments. The
agreement (the TWU Collective Agreement), which expires on November 19, 2010,
replaced six previously separate collective agreements and applies to all unionized
employees represented by the Telecommunications Workers Union (TWU) located
predominantly in B.C., Alberta, Ontario and Québec.
Wireline segment
The TWU represents approximately 8,960 unionized employees in TELUS’ wireline
operations across Canada. These employees are covered by the TWU Collective
Agreement. Approximately 1,060 office, clerical and technical employees in the wireline
segment in Québec are represented by the Syndicat Québécois des employés de
TELUS, under a collective agreement which expires on December 31, 2009. In
September of 2008, TELUS signed a collective agreement with the Syndicat des Agents
de Maîtrise de TELUS (SAMT) covering approximately 480 professional and supervisory
employees in TELUS’ wireline operations in Québec. This collective agreement expires
on December 31, 2011. TELUS Sourcing Solutions Inc., which employs approximately
120 unionized employees in the payroll and human resources services business, is
signatory to three separate collective agreements in the provinces of Alberta and B.C.
Wireless segment
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