Telus 2008 Annual Report Download - page 7

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TELUS is the largest incumbent telecommunications company in western Canada and one
of the largest telecommunications companies in Canada. The Company is organized into
four customer facing business units:
• Consumer Solutions, which provides wireline and wireless Internet Protocol (IP) data
services, voice and entertainment services to households and individuals across
Canada;
• Business Solutions, which delivers innovative wireline and wireless data, IP, voice
and business process outsourcing solutions to small and medium-sized businesses
and entrepreneurs, and brings customized wireline and wireless voice and data, IP,
Information Technology (IT) and e.business solutions to large multinational,
corporate and public sector customers;
• TELUS Québec, which focuses on the unique needs of the Québec marketplace by
offering businesses and consumers comprehensive and integrated wireless and
wireline telecommunications solutions, including data, Internet and voice; and
• Partner Solutions, which provides services to wholesale customers, including
telecommunications carriers, resellers, Internet service providers (ISPs), wireless
communications companies, competitive local access providers and cable-TV
operators.
These customer facing business units receive essential support from the business
capabilities units comprised of Technology Strategy and Business Transformation and
Technology Operations, as well as from the business enabling units comprised of
Finance (which includes corporate development, regulatory affairs and government
relations) and Human Resources (which includes corporate communications and
enterprise services).
Wireline and wireless segments
TELUS has two reportable segments: wireline and wireless.
In the wireline segment, TELUS offers the following solutions: voice – phone service with
long distance and call management services such as voice mail, call display and call
waiting, and the sale, rental and maintenance of telephone equipment; Internet – secure
high-speed or dial-up access with a comprehensive suite of security and entertainment
services; TELUS TV® – digital entertainment service with high-definition (HD) TV,
personal video recorder (PVR), Video on Demand and Pay Per View services; data – IP
networks, private line, switched services, network wholesale, network management and
hosting; converged voice and data solutions – integrated and hosted IP telephony
solutions through TELUS IP-One® services; hosting and infrastructure – managed IT
and infrastructure solutions delivered through TELUS’ IP networks and connected to the
Company’s Internet data centres; security solutions – managed and non-managed
solutions to protect business networks, messaging and data, in addition to security
consulting services; and customized solutions – global multi-language contact centre
solutions including CallCentreAnywhere, remote agent solutions with TELUS
AgentAnywhere®, interactive voice response (IVR) and speech recognition services,
conferencing and collaboration services, and performance optimization, human resource
and health and safety outsourcing solutions.
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