Support.com 2009 Annual Report Download - page 4

Download and view the complete annual report

Please find page 4 of the 2009 Support.com annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 92

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92

Table of Contents
FORWARD LOOKING STATEMENTS AND PRESENTATION OF FINANCIAL
AND OTHER INFORMATION
This Annual Report on Form 10-K (the “Form 10-K”) contains forward-looking statements that involve risks and uncertainties. Please see the section
entitled “Forward-Looking Statements and Risk Factors” in Item 1A of this Report for important information to consider when evaluating these statements.
In this Form 10-K, unless the context indicates otherwise, the terms “we,” “us,” “Support.com,” “the Company” and “our” refer to Support.com, Inc., a
Delaware corporation, and its subsidiaries. References to “$” are to United States dollars.
We have compiled the market size and growth data in this Form 10-K using statistics and other information obtained from several third-party sources.
Some market data and statistical information are also based on our good faith estimates, which are derived from our review of internal surveys, as well as the
independent sources referred to. This information may prove to be inaccurate because of the method by which we obtain some of our data for our estimates or
because this information cannot always be verified with complete certainty due to the limits on the availability and reliability of raw data, the voluntary nature of
the data gathering process and other limitations and uncertainties. As a result, although we believe these sources are reliable, we have not independently verified
the information and cannot guarantee its accuracy and completeness.
Various amounts and percentages used in this Form 10-K have been rounded and, accordingly, they may not total 100%.
We own or otherwise have rights to the trademarks and trade names, including those mentioned in this Form 10-K, used in conjunction with the marketing
and sale of our products.
PART I
ITEM 1. BUSINESS.
Overview
Support.com is a leading independent provider of online care for the digital home and microbusiness.
Our technology services and software products install, set-up, connect, repair and protect personal computers and related devices that are essential to
consumers’ digital lives. We offer one-time services and subscriptions, and we also license software products to consumers who prefer do-it-yourself solutions.
Our personal technology experts deliver our services online and by telephone, leveraging our proprietary technology platform. They are based in North
America and work from their homes rather than in brick and mortar facilities. Our software products include award-winning tools designed to address some of
the most common PC problem areas, including Windows registry errors, hard disk management and computer memory optimization.
We market our services through channel partners and directly to consumers. Our channel partners include leading retail, software, PC/Consumer
Electronics (CE) and internet service brands. We market our software products directly to consumers and through channel partners using “free trial” versions to
encourage consumers to experience the products. Our sales and marketing efforts principally target North American consumers.
Support.com was founded in 1997 under the name SupportSoft, Inc. as an enterprise software provider focused on technical support organizations. In 2007
we launched our consumer services business, and in 2008 began reporting two operating segments, Enterprise and Consumer. We used this segment reporting
structure for
3
Source: Support.com, Inc., 10-K, March 12, 2010 Powered by Morningstar® Document Research℠