Support.com 2009 Annual Report Download - page 12

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Table of Contents
• Respond effectively to competition;
• Adapt to industry consolidation;
• Respond to government regulations relating to our business;
• Attract and retain qualified management and employees; and
• Manage our expanding operations and implement and improve our operational, financial and management controls.
If we are unable to address these risks, our business, results of operations and prospects could suffer.
Our quarterly results have in the past, and may in the future, fluctuate significantly.
Our quarterly revenue and operating results have in the past and may in the future fluctuate from quarter to quarter. As a result, we believe that
quarter-to-quarter and year-to-year comparisons of our revenue and operating results may not be accurate indicators of future performance.
Several factors that have contributed or may in the future contribute to fluctuations in our operating results include:
• Demand for our services and products;
• Our ability to increase the efficiency and capacity of our service delivery organization;
• The performance of our channel partners;
• Our reliance on a small number of channel partners for a substantial portion of our revenue;
• Our ability to attract and retain customers and channel partners;
• The rate of expansion of our offerings and our investments therein;
• The price and mix of products and services we or our competitors offer;
• Changes in the PC market relating to unit volume, pricing and other factors and the effects of such changes on our business;
• Instability in the global macroeconomic climate and its effect on our and our channel partners’ operations;
• Our ability to adapt to our customers’ needs in a market space defined by frequent technological change;
• Seasonal trends resulting from consumer spending patterns;
• The amount and timing of operating costs and capital expenditures in our business;
• Diversion of management’s attention from other business concerns and disruption of our ongoing business as a result of acquisitions or divestitures
by us;
• Potential losses on investments, or other losses from financial instruments we may hold that are exposed to market risk; and
• The exercise of judgment by our management in making accounting decisions in accordance with our accounting policies.
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Source: Support.com, Inc., 10-K, March 12, 2010 Powered by Morningstar® Document Research℠