Support.com 2009 Annual Report Download - page 10

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Table of Contents
Act of 1934 (which we refer to herein as the Exchange Act). The public may read and copy any materials we file with the SEC at the SEC’s Public Reference
Room at 100 F Street, N.E., Washington, DC 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at
(202) 551-8090. In addition, we are an electronic filer. The SEC maintains an internet site that contains reports, proxy and information statements, and other
information regarding issuers, including us, that file electronically with the SEC at the website address located at www.sec.gov.
Our telephone number is 650-556-9440 and our website address is www.support.com. The information contained on our website does not form any part of
this Annual Report on Form 10-K. However, we make available free of charge through our website our Annual Report on Form 10-K, our quarterly reports on
Form 10-Q, our current reports on Form 8-K filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934 as soon as reasonably
practicable after we electronically file this material with, or furnish it to, the SEC. In addition, we also make available on
http://www.support.com/Company/ir_corporate_governance our Code of Ethics and Business Conduct for Employees, Officers and Directors. This Code is also
available in print without charge to any person who requests it by writing to:
Support.com, Inc.
Investor Relations
1900 Seaport Boulevard, 3rd Floor
Redwood City, CA 94063
ITEM 1A. RISK FACTORS.
Forward-Looking Statements and Risk Factors
This report contains forward-looking statements regarding our business and expected future performance as well as assumptions underlying or relating to
such statements of expectation, all of which are “forward looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E
of the Securities Exchange Act of 1934. We are subject to many risks and uncertainties that may materially affect our business and future performance and cause
those forward-looking statements to be inaccurate. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “forecasts,” “estimates,” “seeks,”
“may result in,” “focused on,” “continue to,” and similar expressions often identify forward-looking statements. In this report, forward-looking statements
include, without limitation, the following:
• Our expectations and beliefs regarding future conduct and growth of our business;
• Our expectations regarding channel partners and the anticipated timing and magnitude of revenue from these partners;
• Our expectations regarding sales of the Sammsoft software products we purchased and our ability to source, develop and distribute additional
software products;
• Our expectations regarding our ability to deliver premium technology services efficiently;
• Our ability to hire, train, manage and retain personal technology experts in a home-based model;
• Our beliefs and expectations regarding the introduction of new services and products;
• Our expectations regarding cash flows and expenses, including cost of goods sold, sales and marketing, research and development efforts, and
administrative expenses;
• Our assessment of seasonality, mix of revenue, and other trends for our business;
• Our expectations regarding the costs and other effects of acquisition and disposition transactions;
• Our expectations regarding unit volumes, pricing and other factors in the PC market and the effects of such factors on our business;
• Our beliefs regarding the impact of global economic instability on our business;
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Source: Support.com, Inc., 10-K, March 12, 2010 Powered by Morningstar® Document Research℠