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Morningstar® Document Research℠
FORM 10-K
Support.com, Inc. - SPRT
Filed: March 12, 2010 (period: December 31, 2009)
Annual report which provides a comprehensive overview of the company for the past year

Table of contents

  • Page 1
    Morningstar Document Research ® ℠FORM 10-K Support.com, Inc. - SPRT Filed: March 12, 2010 (period: December 31, 2009) Annual report which provides a comprehensive overview of the company for the past year

  • Page 2
    ... Floor, Redwood City, CA (Address of Registrant's Principal Executive Offices) (Zip Code) 94063 Registrant's telephone number including area code: (650) 556-9440 Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Common Stock...

  • Page 3
    ... FISCAL YEAR ENDED DECEMBER 31, 2009 TABLE OF CONTENTS Page PART I...Reporting ITEM 9B. PART III ITEM 10. ITEM 11. ITEM 12. ITEM 13. ITEM 14. PART IV ITEM 15. Signatures Exhibit Index 2 Exhibits and Financial Statement Schedules Directors and Executive Officers of the Registrant Executive Compensation...

  • Page 4
    ... telephone, leveraging our proprietary technology platform. They are based in North America and work from their homes rather than in brick and mortar facilities. Our software products include award-winning tools designed to address some of the most common PC problem areas, including Windows registry...

  • Page 5
    ... networks becoming commonplace in the home as well as the office. While these advances offer many benefits, consumers face an increasingly complex challenge in managing ever-changing products, applications and connections. Each new wave of functionality can also cause new problems, and each use of...

  • Page 6
    ... to increase automation through technology, improve process with Six Sigma methodologies, extend the capabilities of our delivery organization and increase the number of personal technology experts we employ; To expand our customer presence, we plan to enhance existing programs, add new channel...

  • Page 7
    ... to identify and repair errors in the registry database on personal computers running Microsoft Windows. Repairing these errors can improve performance and stability of a user's PC. Hard Drive Maintenance. Our Hard Disk Tune-Upâ„¢ software is a rapid disk maintenance program. It helps improve...

  • Page 8
    ... a number of our partners. Through our Solutions Toolkit, we offer an integrated set of tools for delivery of premium technology services that enable our personal technology experts deliver consistent, high-quality and efficient service across thousands of consumers. Our PC Health Check application...

  • Page 9
    ... Factors. Environmental Regulation The majority of our employees are personal technology experts who work from their own homes and use our proprietary technology to deliver services from remote locations. As a result we believe that on a per-employee basis, our operations contribute significantly to...

  • Page 10
    ...website address located at www.sec.gov. Our telephone number is 650-556-9440 and our website address is www.support.com. The information contained on our website does not form any part of this Annual Report on Form 10-K. However, we make available free of charge through our website our Annual Report...

  • Page 11
    ... may not be able to offer these services successfully. All of our personal technology experts are home-based, which requires a high degree of coordination and quality control of employees working from diverse and remote locations. We are currently experiencing financial losses in our business and we...

  • Page 12
    ... management and employees; and Manage...If we are unable to address these risks, our business,...Our reliance on a small number of channel partners for a...services we or our competitors offer; Changes in the PC market relating to unit ...space defined by frequent technological change; Seasonal trends resulting...

  • Page 13
    ... number of customers and channel partners have historically accounted for and may in future periods account for the substantial majority of our revenue, delays of specific programs or losses of certain customers could decrease our revenue substantially. In 2009, one customer, Office Depot, accounted...

  • Page 14
    ...hire, train and manage adequate numbers of competent personal technology experts, our service levels could decline, which could harm our reputation, cause... problem could cause a loss of information and data and lengthy interruptions in the availability of our services and hosted solutions offerings...

  • Page 15
    ... with a number of companies in the market for online technology services and ...competitors in our markets for services and software can have some or all of the following comparative advantages: longer operating histories; greater economies of scale; greater financial resources; greater engineering...

  • Page 16
    ... acquisition program and internal growth strategy simultaneously. The integration of acquisitions involves a number of ...2009, we had $22.7 million, fair value, of auction-rate securities ("ARS"). Historically, our ARS were highly liquid, and used a Dutch auction process that resets the applicable...

  • Page 17
    ... the course of providing services. In addition, we collect and retain personal information of our employees in the ordinary course of our business. We and our third-party contractors use commercially available technologies to secure this information. Despite these measures, third parties may attempt...

  • Page 18
    ... costs and may reduce the effectiveness of our solutions, and our failure to comply with those laws or regulations may harm our business and cause us to lose customers. Our software contains features that allow our personal technology experts to access, control, monitor or collect information from...

  • Page 19
    ... may offer little or no protection of our proprietary technologies. Reverse engineering, unauthorized copying or other misappropriation of our proprietary technologies could enable third parties to benefit from our technologies without paying us for them, which would harm our competitive position...

  • Page 20
    .... ITEM 1B. UNRESOLVED STAFF COMMENTS. Not applicable. ITEM 2. PROPERTIES. rd Our corporate headquarters lease covers approximately 37,449 square feet at 1900 Seaport Boulevard, 3 Floor, Redwood City, California. During the third quarter of 2009, we ceased using approximately 17,048 square...

  • Page 21
    ...complaints have been filed against 55 underwriters and more than 300 other companies and other individual officers...officers, without any payment by us or our former officers. On October 5, 2009...immaterial amount through the normal judicial appeal process used in India, and have submitted our case to ...

  • Page 22
    ... Stock Our common stock has been traded publicly on the Nasdaq Global Select Market under the symbol ...Stock and the CRSP Total Return Index for the Nasdaq U.S. Stocks (the "Nasdaq Composite Index") and Nasdaq Computer and Data Processing Services Index from December 31, 2004 through December 31, 2009...

  • Page 23
    ....07 $ 66.82 $ 121.92 $ 132.90 $ 33.48 $ 72.49 $ 70.85 $ 39.64 $ 104.31 $ 121.03 The information presented above in the stock performance graph shall not be deemed to be "soliciting material" or to be "filed" with the Securities and Exchange Commission or subject to Regulation 14A...

  • Page 24
    ..., Inc. and focused our efforts purely on the consumer market. We added the Sammsoft family of software products to our Consumer business in December, 2009 through the acquisition of substantially all of the assets of Xeriton, Inc. After the sale of substantially all of the assets and the transfer of...

  • Page 25
    ...Report. Years Ended December 31, 2008 2007 2006 (in thousands, except per share data) 2009... income taxes Income taxes (benefit) Loss from continuing operations ...2009 2008 2006 2005 Consolidated Balance Sheet Data: Cash, cash equivalents and investments Auction-rate security put option Working...

  • Page 26
    ... telephone, leveraging our proprietary technology platform. They are based in North America and work from their homes rather than in brick and mortar facilities. Our software products include award-winning tools designed to address some of the most common PC problem areas, including Windows registry...

  • Page 27
    ... measurements, fair value estimates-ARS put option, business combinations-purchase accounting, accounting for goodwill and other intangible assets, stock-based compensation and accounting for income taxes, have the greatest potential impact on our Consolidated Financial Statements, so we consider...

  • Page 28
    ... and discount rates. If any of these estimates change, the value of Level 3 assets could change in future periods. If UBS has insufficient funding to buy back the ARS and the auction process continues to fail, then we may incur further losses on the carrying value of the ARS. At December 31, 2009...

  • Page 29
    ... of the asset and its fair value. Stock-Based Compensation We account for stock-based compensation in accordance with the provisions of ASC 718, Compensation - Stock Compensation. Under the fair value recognition provisions of ASC 718, stock-based compensation cost is estimated at the grant date...

  • Page 30
    ...calculations are based on application of the respective U.S.... as income tax expense or benefit in the consolidated statements of...(1,988) (46) (2,034)% Service Software and other Total revenue $ 16,770 725 $ 17,495 29 2009 159% 111% 157% $ 6,468 343 $ 6,811 2008 % Change 2007 to 2008 551% 513% ...

  • Page 31
    ... distribution partnerships. The increase in software and other revenue from 2008 to 2009 reflects our addition of the Sammsoft family of products acquired in our purchase of substantially all of the assets of Xeriton, Inc. in December of 2009. We expect our software and other revenue to grow in 2010...

  • Page 32
    ...other employee-related expenses for our service delivery organization. The increase for 2009 as compared to 2008 reflects the increase in salary and related overhead expense as a result of growing our workforce of personal technology experts. We increased the number of personal technology experts in...

  • Page 33
    ...compared to 2008 was due to the full-year amortization of intangible assets acquired from YTO, as well as the acquisition of substantially all of the assets of Xeriton, Inc. in December 2009. The increase in 2008 compared to 2007 resulted from acquisition of YTO, which occurred in May 2008. Interest...

  • Page 34
    ... benefit...stock-based compensation expense, realized gain/loss on our ARS and corresponding gain/loss on the ARS put option. The sum of these items totaled $5.2 million, $6.2 million, and $7.8 million in 2009...Xeriton, Inc. and expenditures of $584,000 for property and equipment and developed technology...

  • Page 35
    ... other businesses or complimentary technologies to enhance our product capabilities and such acquisitions would likely require the use of cash. Acquisition On December 7, 2009, the Company acquired substantially all of the assets of Xeriton, Inc. We acquired the Sammsoft line of consumer software...

  • Page 36
    ... including our headquarters office and offices to carry ...associated with our unrecognized tax benefits at December 31, 2009, we are unable to make...ASU 2009-13 will be effective for the first annual reporting period ...U.S. government agency securities, ARS, corporate notes and bonds, commercial paper and...

  • Page 37
    ... our interest income from our investments. A decrease in interest rates of 100 basis points would cause a corresponding decrease in our annual interest income of approximately $599,000. At December 31, 2009 and 2008 we had investments in AAA-rated ARS with various state student loan authorities with...

  • Page 38
    ... charges, any of these events could cause us to lose part or all of our investment in these securities. As of December 31, 2009, we had investments in ARS with ...Union euros and Indian rupees) into U.S. dollars for financial reporting purposes, currency fluctuations may have a material impact on our...

  • Page 39
    Table of Contents ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. SUPPORT.COM, INC. INDEX TO CONSOLIDATED FINANCIAL STATEMENTS Page Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets Consolidated Statements of Operations Consolidated Statements of Stockholders'...

  • Page 40
    ... audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test ...Support.com, Inc.'s internal control over financial reporting as of December 31, 2009, based on criteria established in Internal Control-Integrated...

  • Page 41
    ...long-term Property and equipment, net Purchased technology, net Goodwill Intangible assets, net Other...liabilities: Accounts payable Accrued compensation Other accrued liabilities Deferred ...stock; par value $0.0001, 150,000,000 shares authorized; 46,460,554 issued and outstanding at December 31, 2009...

  • Page 42
    ... net Loss from continuing operations, before income taxes Income tax (benefit) Loss from continuing operations, after income taxes Income (loss)... diluted net loss per share Shares used in computing basic and diluted net loss per share 2009 2007 $ 16,770 725 17,495 16,620 59 16,679 816 5,795 7,675 ...

  • Page 43
    ...on investments Foreign currency translation adjustment Comprehensive loss Stock-based compensation expense Issuance of common stock upon exercise of stock options for cash Issuance of common stock under employee stock purchase plan Balances at December 31, 2009 44,587,720 - - - 1,292,953 131,436 46...

  • Page 44
    ...Stock-based compensation expense Amortization of premiums and discounts on marketable securities Amortization of intangible assets Amortization of purchased technology...at end of period Supplemental schedule of cash flow information: Income taxes paid See accompanying notes. 43 2009 2007 $ (14,577)...

  • Page 45
    ... 22, 2009. Our common stock trades on the NASDAQ Global Select Market under the symbol "SPRT." We are a leading independent provider of online care for the digital home and microbusiness. Our premium services and software products install, set-up, connect, repair and protect personal computers and...

  • Page 46
    .... On December 7, 2009, we acquired substantially all of the assets of Xeriton, Inc. and began to report software and other revenues... trade accounts receivable is substantially mitigated by our credit evaluation process and reasonably short payment terms. Trade Accounts Receivable and Allowance...

  • Page 47
    ... money market funds, commercial paper, U.S government agency securities, corporate and municipal bonds and ARS held with UBS, which have...$1.6 million at December 31, 2009 and 2008, respectively. The ARS held by UBS are classified as trading securities and are reported at fair value with realized ...

  • Page 48
    ...thousands): For the Year Ended December 31, 2009 Gross Gross Gross Unrealized Unrealized Realized Gains Losses Losses Cash Money market fund Certificates of deposit Agency bonds Commercial paper Corporate bonds Corporate notes U.S. government agency securities Auction-rate securities (1) Classified...

  • Page 49
    ...the security (in thousands): December 31, 2009 2008 Due within one year Due within...Loan Program (...marketplace through a competitive bidding process often referred to as a ...completed and the ARS then pays a default interest rate....it has offered to provide liquidity solutions for, or purchase, the ARS...

  • Page 50
    ...number of factors including the weighted average remaining term (WART) of the underlying securities, the expected return, and the discount rate. The actual WART from servicing reports...could cause us ...of December 31, 2009 Description Agency bond Commercial paper Corporate bonds Auction-rate securities...

  • Page 51
    ...November 2008, we signed a Rights Agreement...without" approach based on a discounted cash flow valuation comparing the ...the related ARS in every reporting period. In any period...leasehold improvements. Repairs and maintenance costs...Xeriton on December 7, 2009. We assess the impairment of goodwill annually...

  • Page 52
    ..., including services to set-up, protect, optimize and repair new and existing computers as well as peripheral devices. We provide these services remotely, using work-from-home personal technology experts who utilize our proprietary technology to deliver services. We provide services to consumers...

  • Page 53
    ... and others) or directly via our website (www.support.com). We transact with consumers via reseller programs, referral programs and direct transactions. In reseller programs, the channel partner generally executes the financial transactions with the consumer and pays a fee to us which we recognize...

  • Page 54
    ... that we license and incorporate into our product and service offerings or develop for internal use. In 2009, we acquired purchased technology for $350,000 and recorded amortization expense related to this technology of $41,000. There were no costs capitalized in 2008 or 2007. In addition, in...

  • Page 55
    ... fair value of the award that is vested at that date. Risk-free Interest Rate: We base our risk-free interest rate upon the yield currently available on US Treasury zero coupon issues for the expected term of the employee stock options. Expected Term: Our expected term represents the period that our...

  • Page 56
    ... and do not expect to pay dividends in the future. The fair value of our stock-based awards was estimated using the following assumptions for the years ended December 31, 2009, 2008 and 2007: Stock Option Plan 2008 Employee Stock Purchase Plan 2008 2007 Risk-free interest rate Expected term (in...

  • Page 57
    ... varies by channel partner, but is generally between 5-10 days. For referral programs and direct transactions, the refund period is generally 5 days. For all sales...rights and account for our indemnification obligations. As of December 31, 2009 and 2008 we have not been required to make any payment ...

  • Page 58
    ...contract measured at fair value on a recurring basis as of December 31, 2009 and 2008 (in thousands): As of December 31, 2009 Money market funds Agency bonds Commercial paper Corporate bonds Corporate notes U.S. Government Agency Securities Auction-rate securities Auction-rate securities put option...

  • Page 59
    ... consist solely of our remaining segment, the Consumer Business. Revenue from customers located outside the United States was approximately $274,000, $579,000, and $147,000 for the years ended December 31, 2009, 2008, and 2007 respectively. Sales to customers in different geographic areas, expressed...

  • Page 60
    ...requirements for revenue recognition. ASU 2009-13 will be effective for the first annual reporting period beginning on or after ...SupportSoft, Inc., was founded as an enterprise software provider. In 2007, we launched a premium technology services business focused on consumers and, in 2008, reported...

  • Page 61
    ...Income from discontinued operations, after income taxes $ 2,685 9,130 (4,811) $ 7,004 2009 Year Ended December 31, 2008 $ 13,162 - (558) $ 12,604 $ ...consistent with prior reporting methodologies, but exclude all corporate costs, primarily facilities and information technology, which were ...

  • Page 62
    ... operations and was fully offset by an income tax benefit recorded in the continuing operations in 2009 (see Note 9, Income Tax). Note 3. Business Combination Xeriton, Inc. On December 7, 2009, we signed an Asset Purchase Agreement ("APA") to acquire substantially all of the assets of privately-held...

  • Page 63
    ...a provider of remote technology services based in Kelowna, British Columbia. YTO's service delivery methodology involves technical support agents who view and control a computer screen remotely. We acquired YTO to bolster our remote service delivery capabilities utilizing work-from-home agents. When...

  • Page 64
    ...000 in 2009, including amortization from the YTO acquisition of $143,000 and amortization from the Xeriton acquisition ...acquired the use of a toll-free telephone number for cash consideration of $250,000. This asset has an indefinite useful life. The intangible asset is tested for impairment annually...

  • Page 65
    ... 2009 Purchased technology Accumulated amortization Total purchased technology, net Note 6. Commitments and Contingencies $ $ 350 (41) 309 Headquarters office lease. In November 2006, we entered into a noncancelable lease agreement for its new headquarters office facility located in Redwood City...

  • Page 66
    ...normal judicial appeal process used in India, and have ...complaints have been filed against 55 underwriters and more than 300 other companies and other individual officers...officers, without any payment by us or our former officers. On October 5, 2009...our workforce by 33 employees, or approximately 10...

  • Page 67
    ...this restructuring obligation. In the third quarter of 2009, we ceased using a portion of our headquarters office in order to align our facilities usage with our current size. As a result, we impaired approximately 46% of our Redwood City facility. We recorded a restructuring charge of approximately...

  • Page 68
    ... reported sale price per share of our common stock on The Nasdaq Global Select Market on August 21, 2009 ("Eligible Options"). We made this offer on the terms and subject to the conditions set forth in the Exchange Offer documentation filed with the SEC, including a new three-year vesting schedule...

  • Page 69
    ..., $4.9 million and $4.6 million, respectively. At December 31, 2009, there was $15.1 million of unrecognized compensation cost related to existing options outstanding which is expected to be recognized over a weighted average period of 3.0 years. Employee Stock Purchase Plan In the second quarter of...

  • Page 70
    ...of our common stock. As of December 31, 2009 the maximum number of shares remaining that can be repurchased under this program was 1,807.../other Stock-based compensation Federal valuation allowance (utilized)/provided Impact of discontinued operations Provision for income taxes 69 $ 2009 $ ...

  • Page 71
    ...reporting purposes and the amounts used for income tax purposes. Our India ...Intangible assets Total deferred tax liabilities Net deferred tax assets(liabilities) 2009 2008 $ 3,637 10 - 36,304 4,401 147 -... amended, and similar state provisions. The annual limitation may result in the expiration of ...

  • Page 72
    ...tax benefits be disclosed. The application ...benefit where it is reasonably possible that a significant change may occur in the next 12 months is approximately $68,000. The change would result from expiration of a statute of limitations in a foreign jurisdiction. The tax years 1997 to 2009 remain open...

  • Page 73
    ...2009 and 2008 is as follows: Fiscal Year 2009 Quarter Ended Jun. 30, Sept. 30, 2009 2009 (in thousands, except per share data) Mar. 31, 2009 Dec. 31, 2009... from continuing operations, before income taxes Income tax provision (benefit) Loss from continuing operations, after income taxes Income (loss...

  • Page 74
    ... operating expenses Loss from operations Interest income and other, net Loss from continuing operations, before income taxes Income tax provision (benefit) Loss from continuing operations, after income taxes Income (loss) from discontinued operations, after income taxes Net loss Basic and diluted...

  • Page 75
    ...benefit...Executive Officer (CEO) and Chief Financial Officer (CFO) have concluded that as of the end of the period covered by this Annual Report...reports is recorded, processed, summarized and reported...work plan to document and assess the adequacy of our internal control over financial reporting, address...

  • Page 76
    ...31, 2009 has been audited by Ernst & Young LLP, an independent registered public accounting firm, as stated in their report, which is included herein. /s/ /s/ JOSHUA PICKUS SHELLY SCHAFFER Joshua Pickus Chief Executive Officer and President Shelly Schaffer Chief Financial Officer and Executive Vice...

  • Page 77
    ... over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the ...flows for each of the three years in the period ended December 31, 2009, and our report dated March 12, 2010, expressed an unqualified opinion thereon. /s/ San ...

  • Page 78
    Table of Contents ITEM 9B. None. 77 OTHERINFORMATION. Source: Support.com, Inc., 10-K, March 12, 2010 Powered by Morningstar® Document Researchâ„

  • Page 79
    ... web site at http://www.supportsoft.com/Company/ir_corporate_governance.html. A copy of the Code of Ethics and Business Conduct for Employees, Officers and Directors will be provided without charge to any person who requests it by writing to the address or telephoning the number indicated under "SEC...

  • Page 80
    ... 2000 Omnibus Equity Incentive Plan (the "2000 Incentive Plan") is subject to an annual increase as follows: The aggregate number of options, stock appreciate rights, stock units and restricted shares of common stock that may be awarded under the 2000 Incentive Plan shall automatically increase each...

  • Page 81
    ...Inc. and Consona Corporation, dated as of April 5, 2009 (incorporated by reference to Exhibit 2.1 of SupportSoft's current report on Form 8-K filed on April 6, 2009). Restated Certificate of Incorporation, as amended (incorporated by reference to Exhibit 3.1 of Support.com's annual report on Form 10...

  • Page 82
    ...10.9 of SupportSoft's annual report on Form 10-K filed on March 11, 2009). Support.com, Inc. Executive Incentive Compensation Incentive Plan ...report on Form 10-Q filed on August 10, 2009).(1) Change Order Number 1 to Office Depot Remote Service Program Description between SupportSoft and Office Depot...

  • Page 83
    ... 10-K) Chief Executive Officer Section 302 Certification. Chief Financial Officer Section 302 Certification. Statement of the Chief Executive Officer under 18 U.S.C. § 1350(2) Statement of the Chief Financial Officer under 18 U.S.C. § 1350(2) Denotes an executive or director compensation plan or...

  • Page 84
    ...caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on this 12th day of March, 2010. SUPPORT.COM, INC. By: /s/ JOSHUA PICKUS Joshua Pickus Chief Executive Officer...Malley Director March 12, 2010 /s/ JIM STEPHENS Jim Stephens Director 83 March 12, 2010 ...

  • Page 85
    ...Employee Stock Purchase Plan (incorporated by reference to Exhibit 10.1 of Support.com's quarterly report on Form 10-Q filed on August 4, 2006). Form of Directors' and Officers...of SupportSoft's annual report on Form 10-K filed on March 11, 2009). Support.com, Inc. Executive Incentive Compensation ...

  • Page 86
    ... (incorporated by reference to Exhibit 10.1 of Support.com's quarterly report on Form 10-Q filed on August 10, 2009).(1) Change Order Number 1 to Office Depot Remote Service Program Description between SupportSoft and Office Depot effective as of October 8, 2008 (incorporated by reference to Exhibit...

  • Page 87
    ... Subsidiaries Support.com Gift Cards, Inc. SDC Software, Inc. Foreign Subsidiaries SupportSoft Belgium BVBA SupportSoft Canada Inc. YourTechOnline.com Inc. SupportSoft GmbH Support.com India Pvt Ltd SupportSoft España, S.L. Support.com Limited Support.com Mexico, S. de R.L. de C.V. Support.com...

  • Page 88
    ... Support.com, Inc. 2000 Employee Stock Purchase Plan of our reports dated March 12, 2010, with respect to the consolidated financial statements of Support.com, Inc., and the effectiveness of internal control over financial reporting of Support.com, Inc. included in this Annual Report (Form 10-K) for...

  • Page 89
    EXHIBIT 31.1 CHIEF EXECUTIVE OFFICER SECTION 302 CERTIFICATION I, Joshua Pickus, certify that: 1. I have reviewed this annual report on Form 10-K of Support.com, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact ...

  • Page 90
    ... whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. By: /s/ SHELLY SCHAFFER Shelly Schaffer Chief Financial Officer and Executive Vice President of Finance and Administration Date: March 12...

  • Page 91
    ... Chief Executive Officer of Support.com, Inc. (the "Company"), certify for the purposes of section 1350 of chapter 63 of title 18 of the United States Code that, to the best of my knowledge, (i) the Annual Report of the Company on Form 10-K for the year ended December 31, 2009 (the "Report"), fully...

  • Page 92
    ... Chief Financial Officer of Support.com, Inc. (the "Company"), certify for the purposes of section 1350 of chapter 63 of title 18 of the United States Code that, to the best of my knowledge, (i) the Annual Report of the Company on Form 10-K for the year ended December 31, 2009 (the "Report"), fully...