Southwest Airlines 1998 Annual Report Download - page 14

Download and view the complete annual report

Please find page 14 of the 1998 Southwest Airlines annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 69

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69

14
SOUTHWEST AIRLINES CO. ¤ SIX STORIES OF FREEDOM
Ask Thanh Giang Nguyen what freedom means to her, and
she’ll tell you it means being able to keep a promise. Even
if it takes 11 years to pay it off. See, when Thanh was 13,
she promised her pen pal Heidi that she’d be a bridesmaid
in her wedding. “Some day.” But when that day finally
came, it looked like the trip might be a little out of her
price range. Until she called us. And soon met her very
best friend for the very first time. Now Thanh promises to
stay loyal to Southwest. With her track record, we don’t
doubt it.