Quest Diagnostics 1998 Annual Report Download - page 2

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Quality
The patient comes first in everything
we do. Our passion is to provide
every patient and every customer
with services and products of
uncompromising quality — error
free, on time, every time. We do
that by dedicating ourselves to the
relentless pursuit of excellence in
the services we provide.
Integrity
Credibility is the key to our
success; therefore, all of our
processes, decisions and actions
ultimately are driven by integrity.
We are honest and forthright in all
our dealings with our customers
and with each other. We are
responsible corporate citizens in
the communities we serve. We
strictly comply with the laws and
regulations governing our business,
not only as a legal obligation and a
competitive necessity, but because
it is the right thing to do.
Innovation
We constantly seek innovative
ways to enhance patient care and
provide value to our customers.
We support the creativity, courage
and persistence that transform
information into knowledge, and
knowedge into insights. We seek
continuous advancementthrough
the adaptation of existing knowledge
as well as through experimentation,
with the full understanding that we
learn from our failures as well as
our successes.
Accountability
As a company and as individuals,
we accept full responsibility for our
performance and acknowledge
our accountability for the ultimate
outcome of all that we do. We strive
for continuous improvement,
believing that competence, reliability,
and rigorous adherence to process
discipline are the keys to excellence.
Collaboration
We believe in teamwork
and the limitless possibilities of
collaborative energy. We achieve
excellence by putting collective
goals ahead of personal interests.
We support and encourage open
communication and meaningful
cooperation among colleagues
from varying backgrounds and
disciplines. We respect individual
differences, and we value diversity.
Leadership
We strive to be the best at what we
do — both as a company, and as
individuals. We embrace the
qualities of personal leadership —
courage, competence, confidence
and a passion for surpassing
expectations. We will provide growth
opportunities for our employees,
quality services and products to our
customers and superior returns to
our shareholders.
Our Values
Quest Diagnostics Incorporated is one of the nation’s leading providers of
diagnostic testing, information and services with laboratories and patient service
centers across the United States. The wide variety of tests performed on human
tissue and fluids help doctors and hospitals diagnose, treat and monitor disease.
Nichols Institute conducts research, specializes in esoteric testing using genetic
screening and other advanced technologies, and manufactures and distributes
diagnostic test kits and instruments. Quest Informatics collects and analyzes laboratory,
pharmaceutical and other data to help large health care customers identify and
monitor patients who are at-risk for certain diseases.
Our Business: