Qantas 2002 Annual Report Download - page 8

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p6
QANTAS operates approximately 540 international flights every week to and from Australia, offering
services to 68 destinations in 31 countries across the Asia Pacific region, Europe, North America,
South America and South Africa.
IMPROVED PRODUCT During the year, Qantas substantially upgraded many of its international
aircraft and lounges. A highlight was the $300 million project to install a new inflight entertainment
system on the Qantas fleet of Boeing 747-400s – featuring larger screens in First and Business Class,
individual seatback video screens in Economy Class, and inseat telephones in all classes.
The interiors of the Boeing 747-400 aircraft are also being upgraded, with new design seat fabrics,
curtains, carpets and accessories for First, Business and Economy Class cabins.
The upgrade program has been extended to the Boeing 747-300 fleet at an additional cost of
$125 million and is due for completion by the end of 2003.
Qantas will invest a further $300 million to relaunch its International Business Class, featuring
newly designed sleeper seats and cabin upgrades. The first of the new Business Class seats will be
available on the London and Hong Kong routes in the first half of 2003.
Facilities are also being improved on the ground. The new flagship Qantas Club Lounge at Sydney
International Terminal opened in May 2002, accommodating up to 150 First Class customers and
500 Business Class customers. This facility sets a new standard for First and Business Class
passengers, top tier Frequent Flyers and Qantas Club members.
Overseas, the completely redesigned Qantas Club Lounge at Honolulu International Airport
reopened in August 2001 and a substantially larger Qantas and British Airways First Class Lounge
at Changi Airport in Singapore opened in November 2001.
NETWORK Qantas has always managed its international network closely, scrutinising every route
to ensure its ongoing viability.
Following the terrorist attacks in the United States on 11 September 2001 and the resulting fall
in demand for international air travel, Qantas reduced a number of scheduled international
flights. Demand is steadily increasing, resulting in the reintroduction or planned reintroduction
of additional services.
•United States Soon after September 11, Qantas reduced return services between Australia and
Los Angeles from 31 per week to 26 per week, and suspended New York services. New York
services resumed in February 2002 and services to Los Angeles increased to 28 per week in
July 2002.
Qantas also operates three 747 services each week to Honolulu.
•United Kingdom and Europe Qantas will add three Boeing 747-400 services to London from
December 2002, taking the total number of Australia–London return services to 21 per week.
A fourth return weekly service to Rome will also be added from the end of October 2002.
•Hong Kong Qantas boosted Hong Kong capacity significantly in April 2001, including a
25 per cent increase between Sydney and Hong Kong and a 20 per cent capacity increase
on the Melbourne and Brisbane–Hong Kong routes.
international operations
QF
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02