MasterCard 2003 Annual Report Download - page 7
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Intherealmofcorporatepayments,aprimeexampleofinnovationisMasterCarde-P3™
, anext-generationprocurement
platformforenterpriseusers.e-P3istherstcompletesolutiontointegrateandautomatepurchasing,presentment,and
payment,andprovideenhancedinformation.Assuch,itcreatesapowerfulnewandexiblewayforourcustomersto
captureenterprisebusiness.
Thiskindofvalue-addedinnovationwouldclearlybeimpossiblewithoutanabilitytolisten,anticipate,andrespondtothe
needsandopportunitiesofourcustomers.Ofcourse,innovationwouldhardlymatterifwealsodidn’tmasterthebasics
—
thatis,providethefastest,mostreliable,andmostsecureprocessingavailable.Overthepastveyears,throughourSystems
EnhancementStrategy,we’vecreatedanunparalleledtransaction-processingplatform.Thisupgradeallowsustodeliver
theexibility,speed,security,andlocalcustomizationourcustomersdemand.
TheRightCourse
Today,ourcustomerscandependonsuperiorserviceandsupportwherevertheyare,whethertheyoperateregionally,
acrossacontinent,oraroundtheworld.Theycandepend,aswell,onadiverseworkforcethatisamongthemostexpert
andexperiencedinthepaymentsindustry.Ourworkforceconsistsofateamofprofessionalshighlytrainedandmotivated
byaworkenvironmentcitedasamongthebest.Computerworld,WorkingMother,andHispanicmagazinesallrecognized
MasterCardin2003asatopworkplace.Similarly,CartaCapitalmagazinenamedMasterCardoneofthemostadmired
companiesinBrazil.
Inourbusiness,amajortruthisthatsuccessdoesn’tonlybreedsuccess
—
italsoattractsattention.Aswehavedonein
thepast,wemustcontinuetoanticipateandhandleourchallenges
—
includingthoseposedbyregulatorsandthecourts
—
forthrightly,whilekeepingourfocusonthetremendouspotentialinthepaymentsspace.
Astheworldmovestowardnewformsofpaymentandasconsolidationdrivescompetitioninoursector,itwillbecome
moreimportantthanevertobethebestglobalbusinesspartnerbyanticipatingtrends,workingwithcustomers,meeting
theirneeds,andleveragingprotableopportunities.Thinking,doing,anddelivering
—
Ibelieveourperformancein2003
validatesthisapproach
—
andintheyearsahead,itswisdomwillbecomeevermoreapparent.
RobertW.Selander
PresidentandChiefExecutiveOfcer
March2004