ManpowerGroup 2012 Annual Report Download - page 20

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JEFFREY A. JOERRES
Chairman and CEO
ManpowerGroup
continued improvement. We are selectively
consolidating branches and low-profit markets
into larger offices to create efficiency, flexibility
and reduce costs. Simplifying is about our focus
on the client. It’s about freeing up our time and
resources, so we can spend as much time as
possible out in front of prospects and clients.
Our use of centralized recruiting hubs, in select
locations, has proven to live up to our quality and
speed metrics, so we are moving into a broader
deployment. We are refocusing our IT function
to improve the speed of our delivery with better
balance between global and local delivery with
rigorous central governance.
We committed to get a lot done, and we did.
And it is required in this time of certain uncer-
tainty. Also in this time, it’s easy to momentarily
overlook the great opportunity that is in front of
us. As an industry in the most mature markets,
as well as the emerging markets, we continue to
experience positive secular trends and firmly
believe that there is a very long runway of oppor-
tunity. Clients are demanding flexibility in cost
structure in the face of more volatile global eco-
nomic cycles. They are looking to us, whether it
be in the high growth emerging markets, or more
mature markets, to deliver innovative workforce
solutions that solve both strategic and tactical
challenges.
Our Opportunity…
Stay tuned; we are committed to achieving our
operating profit margin goal of 4% and beyond.
It is branded on the arms of our leadership team,
but more importantly, it is mapped out with
confidence.
Thanks to our team, our board of directors, and
our investors for contributing to and recognizing
us for the value that we can deliver on. Our
business builds talent sustainability for the good
of companies, communities, countries and, most
importantly, individuals themselves. Synchronizing
supply and demand of talent is what the world’s
economies need now, and this is what we do.
Experience and employment are on the minds
of societies at large, and we are at the center
of this, connecting people with opportunities
that they previously did not have access to. By
building agility, employability and vitality into the
world’s workforce, we are ensuring the talent
sustainability of the world’s workforce. This
intersection of profitability and responsibility is
where we live, and we are proud of it.
In a world of uncertainty, we are strident in our
pursuit of superior returns to our shareholders.
We have the offerings. We have the opportunity.
We have the talent. We have the plan. We will
win. You can count on us working toward that
every single day.
ManpowerGroup 2012 Annual Report Letter to Shareholders
18