ManpowerGroup 2012 Annual Report Download - page 16

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Our solutions business, which is leading within
the industry, was able to increase revenue by 10%
in constant currency. Within ManpowerGroup
Solutions, we won 120 new Recruitment Process
Outsourcing (RPO) contracts in 2012. We will
continue to build on our global leadership position
by establishing our global RPO practice and
pursuing more multi-country and long-term
contracts. TAPFIN, our Managed Service Provider
(MSP) offering, continues to be vital for companies
to get a grip on their spend and transition to
more strategic thinking and actions regarding
their workforces. We are gaining strength in this
offering, finishing the year with over $7 billion in
global spend under management, which is the
industry-leading position. The critical nature of
this for companies cannot be underestimated.
But, this offering is not for the faint of heart, as it
requires separation of “church and state,” if you
will, when it comes to operating it in a way that
maintains the integrity of the neutrality that clients
expect in the process, the sophisticated ability
to balance that tension, and the elegance of
high level workforce strategies. We are being
continually encouraged by our clients, as they
see the strength and depth of our offerings in
this space—and we have plans for more.
Experis is approaching the two-year anniversary
of its launch. In 2012, we built a strong foundation
for our global operating model. We completed
the integration of the various brands throughout
the world, which, unfortunately, dampened our
external facing ability. Our growth in the U.S. was
disappointing, as we were winding down a few
of our clients’ sizable projects, but our U.S. team
is experienced, talented, and driven. Now, we
are off to the races, and I am confident as we
enter 2013. Many European markets are in the
midst of changing legislation that will create
opportunity for professional resourcing. Talent
shortage trends confirm that our clients around
the world are looking for IT, engineering and
finance professionals full-time or via project-
based solutions, so the market opportunity for
Experis is expanding, and we will capitalize on it.
ManpowerGroup 2012 Annual Report Letter to Shareholders
14