Humana 2015 Annual Report Download - page 4
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2 2015 Annual Report
Consumer
experience
Clinical
engagement
3.9 million
gaps in care closed
for our members
1.1 million
engaged in clinical programs
identiļ¬ed through health risk
assessments and predictive
modeling capabilities
Continued success in helping
people to have more days in
their homes, approximately
44% fewer
hospital admissions
among people living with
multiple chronic conditions
receiving Humana At Home
care-management services
We were rated Highest
in Customer Satisfaction
with Mail Order Pharmacies
in the J.D. Power 2015
U.S. Pharmacy Study
Increased transactional
Net Promoter Scores
(a standard measurement
of the consumer experience)
across our Medicare Advantage,
stand-alone Prescription
Drug Plans, individual and
group commercial and
pharmacy businesses
2.5 million
members in Star
quality plans rated
4 or above (scale of 5)
314,000
drug safety alerts
resulting in
discontinued scripts
We made progress