Express Scripts 2010 Annual Report Download - page 55

Celebrating 25 Years of Serving
Clients and Members
[]
51
B7@I898=BB9H=B7CA95F9BCB75G<7<5F;9GC:



A=@@=CBF9@5H98HC89DF97=5H=CB5B85ACFH=N5H=C
B


F
9DF9G9BH=B;5B=B7F95G9C:A=@@=CBCJ9F

5GK9@@5GA=@@=CBF9@5H98HCH<9KF=H9C::C:89:9FF98
:=B5B7=B;:99G
%9H=B7CA9:FCA7CBH=BI=B;CD9F5H=CBG=B7F95G98A=@@=CB=BCJ9F
+<989:9FF98H5LDFCJ=G=CB:FCA7CBH=BI=B;CD9F5H=CBG=B7F95G98A=@@=CBCJ9FF9:@97H=B;5B9H
7
<5B;9=BH5L56@9H9ADCF5FM8=::9F9B79GDF=A5F=@M5HHF=6IH56@9HCH5L898I7H=6@9;CC8K=@@
B75G<:@CKG:FCA8=G7CBH=BI98CD9F5H=CBG=B7F95G98A=@@=CB:FCA75G<DFCJ=898C:A=@@=CB=
B

HC75G<DFCJ=898C:A=@@=CB=B+<=GK5GDF=A5F=@M8I9HCH<9IH=@=N5H=CBC:5H5L69B9:=H=BH<9H<=F8EI5FH9
F

C
:5B85B=B7F95G9=B'$KCF?=B;75D=H5@C::G9H6M5897F95G9=B'$B9H=B7CA95B85897F95G9=B577CIBHG
F
979=J56@98I9HCH<9H=A=B;C:7C@@97H=CBG5GH<9 '65@5B79GKCIB88CKB



G5D9F79BHC:577CIBHGF979=J56@9CIF5@@CK5B79:CF8CI6H:I@577CIBHG:CF7CBH=BI=B;CD9F5H=CBGK5G5B8
5H979A69F





5B8F9GD97H=J9@M
BB9H75G<IG98=B=BJ9GH=B;57H=J=H=9G897F95G98A=@@=CBCJ9
F
 DF=A5F=@M8I9HCH<9
57EI=G=H=CBC:H<9%9LH)L'$IG=B9GG5D=H5@9LD9B8=HIF9G
89
7
F95G98A=@@=CBCF=B5G7CAD5F98HC


5B8=B7F95G98



A=@@=CBCF=B5G7CAD5F98HC



CBGHFI7H=CB69;5BCBCIFB9K<=;<JC@IA9
D<5FA57M:I@:=@@A9BH:57=@=HM=B*H#CI=G$=GGCIF==BH<9:CIFH<EI5FH9FC:5B8H<9:57=@=HMCD9B98=BH<9G97CB8
EI5FH9FC:5D=H5@9LD9B8=HIF9GF9@5H98HCH<=G:57=@=HMK9F9A=@@=CB=B5B8A=@@=CB=B.9
=
BH9B8HC7CBH=BI9HC=BJ9GH=B=B:F5GHFI7HIF95B8H97<BC@C;MK<=7<K969@=9J9K=@@DFCJ=899::=7=9B7=9G=BCD9F5H=CBG
:57=@=H5H9;FCKH<5B89B<5B79H<9G9FJ=79K9DFCJ=89HCCIF7@=9BHG.99LD97H:IHIF975D=H5@9LD9B8=HIF9GK=@@69:IB898
DF=A5F=@M:FCACD9F5H=B;75G<:@CKCFHCH<99LH9BHB979GG5FMK=H<6CFFCK=B;GIB89FCIFF9JC@J=B;7F98=H:57=@=HM
8
=
G7IGG98

69
@
CK

B979A69FK95BBCIB798CIF=BH9BHHC6I=@85B9KC::=79:57=@=HM=B*H#CI=G$=GGCIF=HC7CBGC@=85H9CI
F

*H#CI=GDF9G9B79CBHCCIF958EI5FH9FG75ADIG+<9:57=@=HM=GG7<98I@98HC697CAD@9H98=BH<9:CIFH<EI5FH9FC:
5B8K95BH=7=D5H975D=H5@9LD9B8=HIF9GC:5DDFCL=A5H9@MA=@@=CB5B8CH<9F7CGHGC:5DDFCL=A5H9@MA=@@=CBF9@5H98
H
CH<=G:57=@=HM=B
%9H75G<IG98=B:=B5B7=B;57H=J=H=9G=B7F95G98


A=@@=CB:FCA75G<DFCJ=898C:A=@@=CB=BHC
7
5G<IG98C:



=BIF=B;K9F9DIF7<5G98A=@@=CBHF95GIFMG<5F9G:CFA=@@=CB

88=H=CB5@@MK9F9D5=8=B:I@@CIF+9FA5B8+9FA@C5BGF9GI@H=B;=BHCH5@F9D5MA9BHGCB@CB;H9FA896HC:

A=@@=CB8IF=B;5G7CAD5F98HCA=@@=CB:CF&B!IB9K9=GGI98*9B=CF%CH9GF9GI@H=B;
=
BB9HDFC7998GC:A=@@=CBK<=7<=B7@I89GCF=;=B5@=GGI98=G7CIBHC:A=@@=CB5B8:=B5B7=B;7CGHGC:

A=@@=CB B588=H=CBCB!IB9K97CAD@9H985DI6@=7C::9F=B;C:A=@@=CBG<5F9GC:7CAACBGHC7?K<=7<
F
9GI@H98=BB9HDFC7998GC:A=@@=CB5:H9F;=J=B;9::97HHCH<9IB89FKF=H=B;8=G7CIBH5B8=GGI5B797CGHGC:

A=@@=CB.9IG98H<9B9HDFC7998GHC:=B5B795DCFH=CBC:H<9DIF7<5G9DF=79:CFH<957EI=G=H=CBC:%9LH)L&::G9HH=B;
H
<9G9DFC7998GK9F9:=B5B7=B;:99GC:A=@@=CB:CFH<97CAA=HH987F98=H:57=@=HM
.
95BH=7=D5H9H<5HCIF7IFF9BH75G<65@5B79G75G<:@CKG:FCACD9F5H=CBG5B8CIFF9JC@J=B;7F98=H:57=@=HMK=@@69
G
I::=7=9BHHCA99HCIF75G<B998G5B8A5?9G7<98I@98D5MA9BHG:CFCIF7CBHF57HI5@C6@=;5H=CBG5B87IFF9BH75D=H5@
7
CAA=HA9BHGCK9J9F=:B998G5F=G9K9A5M897=89HCG97IF99LH9FB5@75D=H5@HCDFCJ=89588=H=CB5@@=EI=8=HM%9K
G
CIF79GC:@=EI=8=HMA5M=B7@I89588=H=CB5@@=B9GC:7F98=HH9FA@C5BGCF=GGI5B79C:BCH9GCF7CAACBGHC7?5@@C:K<=7<
5F95@@CK56@9K=H<79FH5=B@=A=H5H=CBGIB89FCIF9L=GH=B;7F98=H5;F99A9BH
%
&!$"'$%"$!$=0170.?492?30?B:1:=:90>?:.6>;74?0110.?4A0@90



.
9<5J95GHC7?F9DIF7<5G9DFC;F5ACF=;=B5@@M5BBCIB798CB&7HC69F+F95GIFMG<5F9G5F975FF=985H
:=FGH=B:=FGHCIH7CGH+<9F9=GBC@=A=HCBH<98IF5H=CBC:H<9DFC;F5A


IF=B; 




K9F9DIF7<5G98A=@@=CBHF95GIFM
G
<5F9G:CF

A=@@=C
B

GC:979A69FH<9F95F9A=@@=CBG<5F9GF9A5=B=B;IB89FH<=GDFC;F5A



88=H=CB5@G<5F9F9DIF7<5G9G=:5BMK=@@69A589=BGI7<5ACIBHG5B85HGI7<H=A9G5GK9899A5DDFCDF=5H965G98IDC
B

DF9J5=@=B;A5F?9H5B86IG=B9GG7CB8=H=CBG5B8CH<9F:57HCFG
#'%&! % $&&$ %&! %=0170.?492?30?B:1:=:90>?:.6>;74?0110.?4A0@90

&B979A69FK97CAD@9H98H<9DIF7<5G9C:C:
,
3::%=7<BNA#3FB'F '$IG=B9GG=B9L7<5B;9:C
F

H
CH5@7CBG=89F5H=CBC:




6=@@=CBD5=8=B75G<

+<9KCF?=B;75D=H5@58>IGHA9BHK5G:=B5@=N988IF=B;H<9G97CB8EI5FH9
F

C
:5B8F98I798H<9DIF7<5G9DF=796MA=@@=CBF9GI@H=B;=B5:=B5@DIF7<5G9DF=79C:6=@@=CB+<9%9LH)L
'$IG=B9GG=G5B5H=CB5@DFCJ=89FC:'$G9FJ=79G5B8K969@=9J9H<957EI=G=H=CBK=@@9B<5B79CIF56=@=HMHC57<=9J9