Express Scripts 2010 Annual Report Download - page 12

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Express Scripts 2010 Annual Report 8
Debbie Readenour
Quality Assurance
21 Years of Service
This year’s milestones represent the strength of our
business model and the company-wide commitment to
improve health outcomes for patients, while driving out
waste in the pharmacy benefi t:
WellPoint Implementation and NextRx Integration
The integration of NextRx proceeded on schedule
through 2010. During the integration, we executed and
delivered on promises to three key constituencies:
• To WellPoint
—
a high-quality and carefully planned
implementation process to transition its affi liated
members to our single-adjudication system
• To our Existing Clients
—
consistent and reliably high
levels of client and patient service, demonstrated by very
strong client retention and patient satisfaction results
• To our Shareholders
—
the realization of
acquisition-related synergies
Express Scripts Technology & Innovation Center
The opening advances our leadership in best-in-class
pharmacy technology that virtually eliminates dangerous
errors and drives down unnecessary costs.
The Research & New Solutions Lab
The launch accelerates our abilities to further defi ne
the path to greater care and the reduction of waste in
a dedicated test-and-learn environment.
Prepared for Change, Ready to Lead
Express Scripts is well-positioned to bring additional
value to our plan sponsors as we anticipate future events
and ensure that existing programs are fully able to meet
future needs. Our inherent entrepreneurial spirit will help
us to address upcoming challenges.
Seizing Opportunities,
Setting the Pace
I think one of the key things about
I think one of the key things about
Express Scripts over the years is the Express Scripts over the years is the
people … The people here care. The people people … The people here care. The people
here want to succeed.here want to succeed.
Chris Macinski
—
VP Supply Chain Economics
20 Years of Service