Citrix 2013 Annual Report Download - page 10

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Please find page 10 of the 2013 Citrix annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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curriculums for their students from a Mac or PC without significant training or IT support; attendees can join from a
Mac, PC, iPad, or iPhone. GoToTraining includes such features as full-service registration with real-time reports;
materials; automated email templates; polling and survey capabilities as well as testing; and high-definition webcam
sharing for up to 6 participants and VoIP and toll-based phone options.
• GoToMyPC® is an online service that enables mobile workstyles by providing secure, remote access to a PC or Mac
from virtually any Internet-connected computer, as well as from supported iOS or Android mobile devices, such as the
iPad, iPhone, Kindle Fire and, Samsung Galaxy. GoToMyPC sets up easily with a secure encrypted connection and
enables individuals to remotely use any resources hosted on their desktop just as though they were sitting in front of it.
• GoToAssist® provides easy-to-use cloud-based IT support solutions to deliver maximum uptime for people and their
computers, mobile devices and apps. GoToAssist's integrated toolset is built specifically for IT managers, consultants
and managed service providers.
Data Sharing
• ShareFile® is a secure, cloud-based file sharing and storage solution built for business. ShareFile enables business
professionals to manage and share data securely and easily and solves the mobility and collaboration needs of users. It
replaces insecure and inconsistent methods of transferring large and confidential files including email attachment, FTP
and consumer cloud storage services. ShareFile protects client data throughout the storage and transfer process, using
up to 256-bit encryption and SSL or Transport Layer Security, or TLS encryption protocols for transfer and 256-bit
encryption for files at rest on ShareFile servers. Password protection and granular access to folders and files stored
with ShareFile ensure that data remains in control of the company. With ShareFile Enterprise, organizations can
manage their data on premises in customer managed StorageZones, choose Citrix managed secure cloud options or
create a mix of both.
License Updates and Maintenance
We provide several ways for customers to receive upgrades, support and maintenance for products.
• Subscription Advantage provides customers access to the latest product version updates when made available during
their membership term. These updates include major changes to the product architecture and updates to the feature set
of a product. Citrix software products eligible for participating in the Subscription Advantage program come with the
first year of Subscription Advantage embedded into the cost of the product.
• Technical Support Services are specifically designed to address the variety of challenges facing our
customers’ IT environments. We offer several support-level options, global coverage and personalized
relationship management. Post-sale technical support is offered through Citrix-operated support centers
located in the United States, Ireland, Japan, Hong Kong, Australia, Singapore and India. In most cases, we
provide technical advice to channel distributors and entities with which we have a technology relationship,
who act as the first line of technical assistance for end-users.
• Premier Support provides 24x7x365 unlimited-incidents worldwide support for Citrix software products covered by
Subscription Advantage. Available at the time of product purchase or with a Subscription Advantage renewal, Premier
Support is offered on a per license basis.
• Hardware Maintenance provides technical support from Citrix experts to diagnose and resolve issues encountered
with appliances. It also offers the latest software upgrades and replacement of malfunctioning appliances to minimize
organizational downtime. Additionally, dedicated account management is available as an add-on to the program for an
even higher level of service.
• Software Maintenance combines 24x7x365 unlimited worldwide support with product version upgrades when
available. The first year of Software Maintenance is required with certain corresponding product purchases.