Barclays 2012 Annual Report Download - page 203

Citizenship KPIs
Definition Why is it important to the business and management
Gross new lending to UK
households and businesses
2012 – £44.0bn
2011 – £45.0bn
2010 – £43.5bn
Defined as lending to UK households and
those businesses with UK-based activities.
We have remained ‘open for business’ during the
economic downturn, and are focused on lending
responsibly to our customers and clients around
the world.
Supporting customers in difficulty has never
been more critical, but providing access to credit
must be based on the ability to repay. We
provided £44bn in gross new lending to UK
households and businesses, including an
estimated £5.7bn of net new lending under the
Funding for Lending Scheme. Barclays was the
leading provider of loans to UK households and
businesses under the National Loan Guarantee
Scheme and the FLS through the third quarter of
2012a with strong growth continuing particularly
to individuals and households through the
fourth quarter of 2012.
Global investment in
our communities
2012 – £64.5m
2011 – £63.5m
2010 – £55.3m
Defined as Barclays total contribution to
supporting the communities where we
operate.
The success and competitiveness of a business
and the extent to which it contributes to and is
integrated in the communities in which it
operates are closely related. We are committed
to maintaining investment in our communities
for the long term both in good times and in bad.
This performance metric demonstrates the
consistency of our commitment over time.
Colleagues involved in volunteering,
giving and fundraising initiatives
2012 – 68,000
2011 – 70,000
2010 – 59,000
Defined as the total number of Barclays
employees taking part in volunteering, giving
or fundraising activities (excluding
pensioners).b
Barclays community investment programme
aims to engage and support colleagues around
the world to get involved with our main
partnerships, as well as the local causes they
care about. Harnessing their energy, time and
skills delivers real benefit to local communities,
to their own personal development and to their
engagement with Barclays.
Group Employee Opinion Survey
(EOS) – Proud to be Barclays
2012 – 78%
2011 – 81%
2010 – 83%
This KPI reflects an aggregate of scores
across Barclays for a question measuring
sense of pride in being associated with or
working for Barclays.
Successful employment relationships are built
on mutual benefit and trust, and a more
engaged workforce is usually a more productive
one. We build trust through regular two-way
communications, both informally, and through
our Employee Opinion Surveys. These help us
understand our colleagues’ views and concerns
when shaping future organisational direction.
The KPI of ‘Proud to be Barclays’ is one element
of employee engagement.
Percentage of senior managers
who are femalec
2012 – 22%
2011 – 21%
2010 – 24%
The number of female colleagues who are
working across all Barclays businesses at the
senior management level as a percentage of
the total senior manager population.c
Diversity is important to Barclays as we believe
that only through access to the most diverse
pool of talent will we recruit and retain the most
talented individuals to serve our customers
and clients.
Notes
a Cumulative net stock lending for the third quarter of 2012 as per Bank of England publication in December 2012: http://www.bankofengland.co.uk/markets/Pages/
FLS/data.aspx.
b 2010 and 2011 employee participation figures have been restated to exclude the number of Barclays pensioners who received support as part of Barclays Community
Investment programme.
c For 2012 ‘senior’ has been reinterpreted as being at a ‘Director (B7)’ level. Prior year comparatives have been revised to reflect this.
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