Bank of the West 2005 Annual Report Download - page 15
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1,000personalcomputers in other
bankoffices.Morethan400informa-
tion technologytechnicians worked
aroundtheclockduringthatweekend
toconvertformerCommercialFederal
accountsintotheBankoftheWest
system.Nearly2millionpiecesofmail
providingtransitioninformationwent
toourcustomersinformingthemof
theacquisition,andwelcomingthem
toBankoftheWest.
Theacquisitionexpandedourbranch
networkintheMidwestanddramati-
callyreinforcedourpresenceinthe
RockyMountainregion.Asinourpre-
viousmergers,weretainedvirtuallyall
staffintheacquiredbranchessothat
customerssawthesamefriendlyfaces
whoprovidedpersonalcontinuityand
aseamlessbankingtransition.
Asonlineandtelephonebankingmeth-
odsgainpopularity,wecontinuallyup-
datecontrolstoprotectourcustomers’
privacyandsecurity.OureTimeBanker
onlinebankingserviceusesstate-of-
the-artencryption technology.The
bank’swebsiteatwww.bankofthewest.
comalsoincludesconsumerinforma-
tionforprotectionagainstidentitytheft
andweb-basedfraud.Thisyear,we
introducedidentitytheft-prevention
workshopsinsomecommunitiesand
wepromotedconsumereducationon
financialabuseoftheelderly.
We help consumers realize home
ownershipwithmortgageandrefi-
nancingproductsofferedthroughout
ourbranchnetworkbyourMortgage
BankingDivision.
BankoftheWestalsoprovidesacom-
pleterangeofconsumerloanproducts
aswellasindirectfinancingthrough
dealershipsthatsellautos,recreational
vehiclesandpleasureboats.Wework
withanationwidenetworkofnearly
6,000dealershipstoprovidequickloan
approvalsandfundingforhundreds
ofthousandsofdealershipcustomers
andconsumers.
Customerscanalsorealizethedream
ofowningapleasureboatormotor
home throughfinancingofferedby
EssexCreditCorporation,aBankof
theWestsubsidiarysince1997.Essex
offerspersonalmarineandRVloans
throughdirectmail,theInternet,bro-
kerreferralsandthroughitsofficesin
coastalcommunities.
BankoftheWest’sOmaha-basedmortgagebusinessofferspurchaseandrefinanceloansthroughour19-statebranchnetwork.Banksubsidiary
EssexCreditCorporationisoneofthenation’slargestmarinedirectlenders,offering25and30yearloantermsonboatsandRVs.
Consumer Banking Services