Bank of Montreal 2012 Annual Report Download - page 15
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12 BMO Financial Group 195th Annual Report 2012
Being a great bank should be easy. Just do what people expect
of any bank – but do it simpler, smarter and better.
To deliver a great customer experience, you have to be passionate about making things less
complicated. That means empowering employees to find better ways of meeting customers’ priorities
while simplifying their lives. It means not only providing useful tools, but also getting rid of need less
complexity. A great bank understands that finding ways to be more efficient and productive cannot
just be about cutting costs and eliminating waste. It’s about erasing boundaries, both within the
organization and across a global marketplace. And it’s about reducing layers between decision-makers
and customers so that problems get solved and needs get addressed more quickly and effectively.
This is the key to building customer loyalty and shareholder value: make banking simpler.
simplify
The
to
power