Atmos Energy 2004 Annual Report Download - page 7

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Please find page 7 of the 2004 Atmos Energy annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Anthony Ponter, Ph.D. University of Louisiana, Lafayette
When you focus on your customers, right away you realize no
two are exactly the same. That’s how we know our job is not
just about supplying energy, it’s about helping our customers
do their jobs better. Natural gas supplied by Atmos Energy is
used by the University of Louisiana, Lafayette, to dehumidify
the air so that Dean Ponter’s engineering students can
conduct more precise science experiments. At Atmos Energy,
our job is not just about getting more customers, it’s about
getting to know our customers’ needs.
LAFAYETTE, LOUISIANA
New payment kiosks allow
customers to pay their bills
24 hours a day, seven days
a week. Our kiosks accept
cash or checks, operate in
both English and Spanish,
and are secure and fast.
8
Spirit of ServiceSM Training is
designed to help our employees
go beyond simply what our
customers “expect” and focus on
building customer relationships.
Highly interactive and participative,
Spirit of Service Training gives
our employees the approach
they need to effectively address
customer needs.