Atmos Energy 1997 Annual Report Download - page 27

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Shared Services Atmos has achieved important economies of scale and
efficiencies in its day-to-day operations by providing services to its operating divisions through units
with exceptional technical expertise and transaction processing capabilities that benefit every Atmos
division. These “shared services” units include important processes such as accounting, customer
billing, remittance processing, treasury, purchasing, legal, human resources, marketing, information
technology, price, policy and administration, investor relations and corporate communications, and gas
supply. Atmos believes there is a competitive advantage in providing these expertise and transaction-
based services from one unit rather than replicating them in every division. The shared services
structure also has enabled Atmos to quickly and cost effectively integrate the operations of acquired
companies. The company is equipped to accommodate future growth without significant shared
services staff additions. Many companies are striving to achieve this structure, which Atmos has used
successfully for more than a decade. The shared services concept has worked well at Atmos in the past,
and we expect this to continue into the future. As in every area of our business, we are working to
further enhance the quality and responsiveness of our shared services to our business units.
Senior Management Team
CENTER:
Robert W. Best, Chairman of the Board,
President and Chief Executive Officer
REAR FROM LEFT:
Wynn D. McGregor, Vice President, Human Resources
Larry J. Dagley, Executive Vice President and
Chief Financial Officer
J. Charles Goodman, Executive Vice President, Operations
Glen A. Blanscet, Vice President,
General Counsel and Corporate Secretary
Mary S. Lovell, Senior Vice President, Utility Services
Donald E. James, Senior Vice President, Public Affairs
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