Anthem Blue Cross 2007 Annual Report Download

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Customer First
WELLPOINT, INC.
2007 SUMMARY ANNUAL REPORT

Table of contents

  • Page 1
    Customer First WELLPOINT, INC. 2007 SUMMARY ANNUAL REPORT

  • Page 2
    ... insurance benefits, pharmacy benefit management, dental, vision, behavioral health benefit services, as well as long-term care insurance and flexible spending accounts. WellPoint is an independent licensee of the Blue Cross and Blue Shield Association, serving members as the Blue Cross and/or Blue...

  • Page 3
    ... every day by linking nearly 35 million members to the resources they need - doctors, health care In This Report Letter to Shareholders, facilities, and community resources. Our portfolio 2 : : Customers and Communities of products and services is designed to meet 4 :: Customer First 6 : : Healthy...

  • Page 4
    ... the health care system, connecting to members, physicians, hospitals, employers and communities from California to Maine. And our unique combination of national reach and local presence enables us to use our size and scale to deliver affordable products and services to customers at the local level...

  • Page 5
    ... provided more services to more members. In addition, we added 708,000 new members, including an estimated 365,000 who previously were uninsured. In 2007 WellPoint led our industry in finding new ways to improve the health care system. For example, we made our affordable consumer-driven health plans...

  • Page 6
    ... for children, WellPoint helps to ensure that all of the children in the communities we serve get off to a healthy start. Read more on page 6. New Responsibilities, New Choices Young adults want affordable health care coverage that is flexible and protects them against catastrophic expenses. Small...

  • Page 7
    ... our Blue Cross and/or Blue Shield licensees operate. We see this as a critical first step in developing public/ private programs and policies to address those issues. In this report, we examine some of the services and programs that WellPoint's companies provide to support health care security for...

  • Page 8
    "Adrien is back doing what 10-year-olds should be doing KAREN KITCHEN : : WellPoint senior health promotion consultant, Fresno, California 6 Customer First : : www.wellpoint.com/annualreport/2007

  • Page 9
    ... help healthy babies grow into healthy children. At the beginning of life, simple care and preventive medicine can deliver big benefits. WellPoint offers an array of programs that support the health of every child in the communities we serve. "Without Karen and Pat, Adrien wouldn't be here today...

  • Page 10
    ... Browne, R.N., a WellPoint state-sponsored business pediatric specialty manager. She got Rachelle a referral to Dr. William Ebbeling, a renowned allergy/immunology specialist. (See story at right.) Adrien was also helped by Anthem Blue Cross of California's Community Resource Center (CRC), a walk-in...

  • Page 11
    ... ensure health care coverage for all children, and to provide new and more attractive options for the working uninsured. To improve health care access for children, WellPoint supports the expansion of state health care programs to cover children in families that earn up to 300 percent of the federal...

  • Page 12
    "I would not be "I feel like I am winning at the game DUSTIN BINGHAM :: Anthem member, Torrington, Connecticut 10 Customer First : : www.wellpoint.com/annualreport/2007

  • Page 13
    ...access to information about programs, treatment options, and costs. where I am today without Robin." of life." Turn the page to read about the ways in which WellPoint programs meet the unique needs of members such as Dustin Bingham and Karlene Medina, and how we're making benefits administration...

  • Page 14
    ... information," Robin said. "Nurse care managers often call the primary care doctors to discuss the best plan of care and how we might be able to help. It's really a team effort. There's a lot that goes on behind the scenes." Robin says she feels privileged to come to work every day. "As a nurse care...

  • Page 15
    ... their businesses. In 2007, WellPoint introduced in several markets a new Web site, called EmployerAccess, that lets small employers go online to enroll members, access reports, maintain contracts, view and pay bills, and manage medical, dental and other benefits seamlessly. After only a few months...

  • Page 16
    "Linda really listened." "We're realizing that making smart choices really CAROL HADDIX :: Anthem member, Colorado Springs, Colorado 14 Customer First : : www.wellpoint.com/annualreport/2007

  • Page 17
    ... range of services for growing families and works with employers to implement comprehensive wellness strategies. makes a difference." The stories on the following pages show how WellPoint's customer responsiveness provides solutions for members, how we partner with employers to help employees reach...

  • Page 18
    ..., Ohio. RIGHT : : Mark Fisher, Big Lots director of benefits and human resources information systems, in Columbus, Ohio. Coaching our members to better health CAROL HADDIX : : Anthem member Colorado Springs, Colorado THE SCOTTS COMPANY : : Anthem National Accounts customer Marysville, Ohio Carol...

  • Page 19
    ... states. When the company began searching for a new benefits provider in 2006, it conducted an exhaustive survey of the nation's largest insurers. Early in 2007, Big Lots chose Anthem National Accounts to provide its medical, dental and pharmacy benefits, along with comprehensive disease management...

  • Page 20
    "Janet has helped so much." "She wants to make sure my dad stays and out of the hospital, healthy 18 Customer First : : www.wellpoint.com/annualreport/2007

  • Page 21
    ... an array of stable, affordable programs and products that address the unique health needs of seniors. and so far, so good." WENDY DAVID :: Daughter of Medicare Advantage member Julian David, Harlem, New York Turn the page to read about how WellPoint helps senior members get the care they need, and...

  • Page 22
    ..., New York JULIAN DAVID : : Medicare Advantage member Harlem, New York As an Empire Blue Cross Blue Shield nurse care manager, Janet Kent, R.N., has always worked closely with her members. She approaches all her cases in the same way - by listening. "Sometimes that first call with a member may take...

  • Page 23
    ... those with limited incomes and resources - learn whether they are eligible for federal, state and other community programs that help pay for health care, prescription drugs, rent, utilities and many other needs. Under this collaboration, WellPoint provides our Medicare members access to NCOA...

  • Page 24
    ... access to a network of health care providers across the country. 2. The Uninsured ISSUE The number of American individuals and families without health insurance continues to increase. OUR POSITION WellPoint has proposed a three-point action plan to help reduce the number of uninsured in America...

  • Page 25
    ...be used to support health care access and health improvement initiatives. 6. Insurance Market Reform ISSUE Proposed legislation at the federal and state levels could limit how health benefits are designed and offered. Such proposals, while well-intentioned, could make health insurance more expensive...

  • Page 26
    ...'s health benefits operations include Anthem Blue Cross and/or Blue Shield plans serving members in California, Colorado, Connecticut, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Ohio, Virginia and Wisconsin; Blue Cross Blue Shield of Georgia; and Empire Blue Cross Blue Shield in New...

  • Page 27
    ... benefit coverage. State-Sponsored Eligible members with state-sponsored managed care alternatives for the Medicaid and State Children's Health Insurance programs that we manage. BlueCard® Enrollees of Blue Cross and/or Blue Shield plans not owned by WellPoint, who receive health care services...

  • Page 28
    ... 3,164 1,345 33,856 Medical Membership (000s) Commercial and Consumer Business Specialty, Senior and State Sponsored Other Total medical membership Note 1 : : The information presented above should be read in conjunction with the audited consolidated financial statements and accompanying notes and...

  • Page 29
    ...156.1 22,990.4 $52,060.0 - 6.1 19,863.5 4,656.1 50.1 24,575.8 $51,574.9 The information presented above should be read in conjunction with the audited financial statements and accompanying notes included in WellPoint's 2007 Annual Report on Form 10-K. WellPoint, Inc. 2007 Summary Annual Report 27

  • Page 30
    ...intangible assets Total expenses Income before income tax expense Income tax expense Net income Net income per share Basic Diluted The information presented above should be read in conjunction with the audited financial statements and accompanying notes included in WellPoint's 2007 Annual Report on...

  • Page 31
    ... long-term borrowings Changes in securities lending payable Changes in bank overdrafts Repurchase and retirement of common stock Proceeds from exercise of employee stock options and employee stock purchase plan Excess tax benefits from share-based compensation Other, net Net cash (used in) provided...

  • Page 32
    ...-Lux Corporation William G. Mays President and Chief Executive Officer, Mays Chemical Company Ramiro G. Peru Retired Executive Vice President and Chief Financial Officer, Phelps Dodge Corporation Jane G. Pisano, Ph.D. President and Director, The Natural History Museum of Los Angeles County Senator...

  • Page 33
    ... Officer Sam R. Nussbaum, M.D. Executive Vice President, Clinical Health Policy and Chief Medical Officer Brian A. Sassi President and CEO, Consumer Business Unit and Executive Vice President James T. Parker Senior Vice President and Chief of Staff WellPoint, Inc. 2007 Summary Annual Report...

  • Page 34
    ...Information Corporate Headquarters WellPoint, Inc. 120 Monument Circle Indianapolis, IN 46204-4903 www.wellpoint.com Account Questions Our transfer agent, Computershare, can help you with a variety of shareholderrelated services, including: :: Change of address :: Transfer of stock to another person...

  • Page 35
    ... to targeting young adults who need health coverage." KARLENE MEDINA :: Tonik member, Los Angeles, California :: PAGE 13 ahead "One of the things that really stood out was Anthem's customer MARK FISHER service approach." :: Director, benefits and human resources information systems at Big Lots...

  • Page 36
    ... vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, WellPoint is an independent licensee of the Blue Cross and Blue Shield Association and serves its members as the Blue Cross licensee for California...