Access America 2004 Annual Report Download - page 9

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7
Up-to-date technological infrastructures for top
quality performance…
Through its continual investment in new technologies, the
Group’s operational teams, whether they receive and handle
telephone calls, process and redistribute information or
physically intervene at a given site, dispose of a complete
range of sophisticated, technological tools and state-of-the-art
resources. Investing in these technologies, which include
telematics, telemedicine, e-commerce and internet, location
via GPS/GSM systems, cartography, and electronic transmission
of information, enables the Group to enter and expand in
markets where services are directly linked to an increasingly
mobile population. These tools accelerate the relay of
information to service providers operating locally, thereby
providing interactive, flexible, safe and quality services in any
circumstance, in real time.
They also enable the Group to offer a wide range of state-of-
the-art travel insurance, assistance and service solutions
thereby responding to the changing and specific needs of
corporate clients and their customers.
No situation will ever be too great, complex or
unusual for the Group to resolve…
Ever attentive to socio-economic and cultural trends, as well as
to local market specifications, Mondial Assistance Group
continually develops diverse and innovative assistance, travel
insurance and service solutions for all kinds of situations,
anywhere, anytime. The Group’s intervention after the tsunami
in South-East Asia, where it sent 20 doctors, repatriated 120
injured people and “medicalised” the return home of some
3,000 persons, is a clear example of a quick and efficient
on-site intervention of its international and local teams. Another
example, much closer to home, is the recent, successful launch of
domestic healthcare services, which make everyday life easier,
particularly for the elderly and the physically dependant.
Lines of Business
Travel Insurance and medical assistance
Tailor-made travel insurance packages which include medical
assistance and repatriation, itinerary planning and a crisis
help desk available 24/24.
Vehicle assistance and related services
On-the-spot roadside assistance, emergency repair, warranty
administration, and telematics services.
No situation will ever be too
great, complex or unusual for the
Group to resolve… ”
“