Access America 2004 Annual Report Download - page 8

Worldwide Market Leader
Giving a helping hand through innovative and
tailor-made solutions all over the world…
Mondial Assistance Group is the worldwide leader in assistance
services and travel insurance. Through its international
infrastructure, the Group not only provides its corporate clients
around the world with efficient, tailor-made and
innovative solutions, but it also offers seamless, personal,
real-time assistance to its clients’ customers, anytime, anywhere.
Its international presence and global vision have never
diminished the Group’s involvement on a local level, or its
human dimension. Information, experience and resources are
shared to create synergies and efficient operations at all
stages of an intervention. Its business model is truly
multi-local
i.e. the Group’s organisation and offer are adapted to meet
local needs. The Group’s international contracts for the
automotive and tourism sectors perfectly illustrate this model:
designed according to corporate client specifications,
adapted to local country regulations and market conditions,
they facilitate integrated and cross border solutions. They also
make it possible to coordinate and manage crisis situations
thousands of miles away.
People: Mondial Assistance Group’s core asset…
The Group, which has been expanding internationally for the
past 50 years, now includes a staff of nearly 7,600 dedicated
employees, spanning five continents, working in 33 operation
centres in 28 countries.
Speaking over 40 languages and trained to deliver appro-
priate solutions to clients 24 hours a day, 7 days a week, the
Group’s multi-professional staff unites diverse talents and
experiences including assistance coordinators, doctors,
nurses, lawyers, network controllers, mechanics, IT professionals,
psychologists and specialists in employment support. The
international network of 400,000 service providers, accessed
by the staff, who work with the Mondial Assistance Group on
a contractual basis, include such professionals as doctors,
nurses, airline companies, plumbers, electricians, locksmiths,
roadside repair agents, car rental agencies, and specialists in
home assistance and child care.
Each member of the Group is committed to the value of helping
others and lives up to this caring commitment on a daily basis
by offering personalised assistance: indeed, each case is
unique and deserves to be treated with warmth, understanding
and efficiency. Machines and technology support the staff but
never replace it!
The business model is truly
multi-local i.e. the Group’s
organisation and offer are
adapted to meet local needs.
“
Worldwide Market Leader:
a reference in quality assistance services and travel insurance
6
”
Key figures
Turnover Operating result Net profit after tax
(Group Share)
23.5 24.2
44.6
1 008.0 995.5
1 099.7
Number of staff
7081 7506 7590
200
400
600
800
1000
1200
5
10
15
20
25
30
1500
3000
4500
6000
7500
9000
10
20
30
40
50
60