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Knowledge management :
a core principle of Mondial Assistance Group
The availability, transfer and sharing of knowledge through
our people, supported by state-of-the-art IT solutions is a core
priority of our Group. How could we help customers in distress
if we did not possess and could not share the necessary
information with the right people around the globe,
24 hours a day?
Our strongest asset is our people and their skills, competencies,
experience and ideas. In addition to using these advantages
in assisting our customers, it is also crucial to continually enrich
our existing knowledge to anticipate and optimize client
benefits.
As an international company, we increase and share our
knowledge base every minute of the day in every corner of the
world. Developing structures and communication tools, such
as international work groups on various topics, encourages
and cultivates an exchange of the wealth of knowledge,
expertise and best practices amongst our people.
This allows us to guarantee the best solutions for our clients
and their customers and a sustainable, healthy development of
our business. Efficient knowledge management helps us to
gain insight and understanding from our own experience and
reinforces our solidarity and performance. In the future, we
will continue to invest in the knowledge of our employees, our
clients’ needs and our ever-changing society in order to make
life at home or while traveling abroad, even more serene.