Access America 2004 Annual Report Download - page 10

Worldwide Market Leader
Domestic health care services
Tele-assistance services for the elderly, in-home temporary
child care, telemedicine services and health management
schemes focusing on solutions for illness prevention and per-
sonal well-being.
Property assistance
Assistance in domestic catastrophes such as floods, fires or
electrical damage, home surveillance and protection, and
maintenance schemes for commercial outlets.
CRM and support services
Customer relations management, concierge services, and
round-the-clock information call centres for public inquiries
regarding new laws, legislation or other public matters.
This look at the Group’s business lines and product offer is far
from exhaustive. But it demonstrates the flexibility of Mondial
Assistance Group’s solutions, designed to help its corporate
clients and their customers face any situation, simple or
complex, anywhere in the world.
Acquiring new corporate clients and building their
loyalty …
Mondial Assistance Group has been actively developing close
relationships with some corporate clients for more than three
decades, and building lasting partnerships is one of its top
priorities. To do this, the Group has implemented a commercial
strategy based on four principles – seamlessness, transparency,
tailor-made solutions and long-term commitment. As a result,
clients who partnered with the Group 30 years ago are
enjoying the long-term benefits of this commitment.
Assistance, travel insurance and service solutions are recognised
as an integral part of our clients’ individual businesses.
Solutions are tailor-made, designed with the client’s corporate
culture in mind, created and developed together, integrating
the specific and evolving needs of the client’s customers.
Where advantageous to the client, the Group remains
invisible, responding in the name of and on behalf of the client.
However, the Group can also appear as the official
service provider, if this is in the client’s best interest and if
regulations so require.
This flexible approach has proven to be highly successful in
building loyalty between both corporate clients and their
customers, and Mondial Assistance Group and its corporate
clients.
This strategic and geographical accompaniment is a
fundamental principle on which all long-term partnerships are
founded. It is in this spirit of partnership that Mondial
Assistance Group looks to build a sustainable, successful
future for its clients, their customers and for all its stakeholders.
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A commercial strategy based on
four principles: seamlessness,
transparency, tailor-made solutions
and long-term commitment.
“”
Each case is unique and
deserves to be treated with
warmth, understanding and
efficiency. ”
“