United Healthcare 2003 Annual Report Download - page 18

16 UnitedHealth Group
Financial performance— Health Care Services
(includes the businesses of UnitedHealthcare, Ovations and AmeriChoice)
(in millions) 2003 2002 2001
Revenues $24,807 $21,552 $20,403
Earnings From Operations $1,865 $1,328 $936
Operating Margin 7.5 % 6.2 % 4.6 %
Return on Net Assets 40.5 % 35.5 % 29.0 %
Who we are
UnitedHealthcare provides the most innovative and comprehensive,
consumer-oriented health benefit plans and services to small and
mid-sized employers and individuals nationwide.
How we’re making health care work better
We make access to services broader.
>UnitedHealthcare contracts with more than 400,000 physicians and
3,600 hospitals nationwide. In addition, we provide access to a full array
of specialty services and resources that augment basic medical care.
> We provide the most comprehensive array of insurance and health benefit products and services, from
simple individual health coverage to services for the largest, most complex groups. Personal benefit accounts
and health savings accounts are available within all of our benefit offerings.
> Innovative pharmaceutical management programs provide access to a large network of pharmacies,
a complete selection of generic and brand-name drugs, and a convenient home delivery program. A
flexible benefit model provides consumers with a wide range of drug choices and copayment levels.
We help make health care better.
> Innovative clinical outreach programs help identify and fill gaps in care. Disease and condition
management programs support chronically ill patients with complex illnesses.
> Our consumer information and support services encourage people to follow preventive guidelines and
offer access to credible health information via the Internet, audio messages or by speaking with registered
nurses and master’s-level counselors.
> Centers of Excellence programs, focused on both the hospitals and physicians providing care, improve
results and lower costs for complex conditions, such as organ transplantation, cancer and cardiac disease.
> As part of our pharmacy management program, we use sophisticated data applications that analyze drug
utilization patterns and screen for safe use of medications prior to dispensing.
We make it all more affordable.
> We aggregate the buying power of millions to achieve the broadest access for the lowest price, including
access to pharmaceuticals, medical devices and diagnostic testing at the lowest price.
> Through care facilitation initiatives and technology, we proactively identify the people most in need
of care and ensure they have access to the most appropriate services to improve and maintain their health
and well-being, helping to prevent the excessive cost of complications that occur from lack of care.
> Our information services help physicians and other care providers, as well as those who need care,
make the best decisions to achieve the best outcomes.
> Our leading technology simplifies and automates complex, fragmented health care transactions —
providing accurate service the first time for a low cost.
> We empower consumers, physicians and other health care providers with free access to self-service
capabilities that are available 24 hours a day, seven days a week.
> We use Six Sigma-style quality disciplines to find and remove inefficiency and waste in the health care system.
Health Care Services (includes the businesses of UnitedHealthcare, Ovations and AmeriChoice)