US Postal Service 2010 Annual Report Download - page 7

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2010 Annual Report United States Postal Service 5
John E. Potter
Postmaster General and Chief Executive Offi cer
Louis J. Giuliano
Chairman, Board of Governors
■ We implemented a strategy to modernize
our retail network while expanding access
to postal products and services. Increasing
and enhancing customer access through
partnerships with retailers, use of kiosks and
self-serve options in high-traffi c areas, and
improved online offerings will allow us to
provide more convenient and effi cient service
for our customers.
■ We have taken steps to establish a more
fl exible workforce that is better-positioned to
respond to changing demand patterns and
to ensure we have the right people in the
right place for optimal effi ciency. We have
engaged in this year’s labor negotiations with
this goal in mind, and have every confi dence
that, together, we can better position the
organization for the future.
■ We sought to increase prices for our Mailing
Services products using the exigency provi-
sion of the Postal Act of 2006. Although the
request was denied, we will continue to seek
the authority to price our products appropri-
ately in the marketplace.
“Since March, we
have continued
to communicate
about our plan,
and we have
made meaningful
progress in a
number of areas.”
■ We expanded our array of products and
services. We continued to build on the suc-
cess of our Priority Mail Flat Rate shipping
campaign by introducing additional fl at-rate
products and enhancing successful Standard
Mail initiatives like seasonal incentives.
■ We continue to seek greater fl exibility in our
current oversight structure to improve our
speed to market through a streamlined price
and product approval process.
■ We continued an aggressive pace of cost-cut-
ting. Building on record savings of more than
$1 billion every year since 2001 and reducing
our total costs by $3 billion in 2010, on top of
the $6 billion in savings achieved last year.
The fi rst steps in a new direction are often the
hardest, and success tomorrow depends upon
our willingness as an industry to take those initial
risks today. We are committed to our vision of a
more nimble, competitive and fi nancially sound
Postal Service, an organization that will endure
as a cornerstone of American society, providing
unparalleled service through “snow, rain, heat
and gloom of night” for generations to come.