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6 | 2007 Annual Report United States Postal Service
* The process measures First-Class Mail from the time it’s deposited into a collection box until it’s delivered to a home or business.
New postal law
The Postal Act of 2006 was the first major legis-
lative change to our organization since 1971,
when the Post Office Department became the
U.S. Postal Service. Its provisions set us on a
new path with new opportunities for growth.
The new law gives us flexibility to adjust prices
and product offerings promptly in response
to dynamic market conditions and changing
customer needs. In addition, many of the provi-
sions of Sarbanes-Oxley now will apply to the
Postal Service.
Record-breaking service
We delivered our best service ever. National
on-time performance scores for the delivery of
First-Class Mail were at all-time highs for all
categories. Overnight service reached 96 percent,
as measured independently by IBM Global
Business Services.* We also achieved our eighth
straight year of positive total factor productiv-
ity, which measures the growth in the ratio of
resources we use to the products and services
they produce.
Customer outreach
We worked closely with our mailing industry
partners through the Mailers Technical Advisory
Committee, Postal Customer Councils, the
National Postal Forum and other groups to better
align customer mail preparation with postal
operations. We shared with mailers our vision for
the future of processing flat-size mail and bring-
ing the same efficiency to the sorting of flat-size
mail that now exists for letter mail.
2007 Year in Review
For the third year in a row, Americans rated the
Postal Service as the most trusted federal agency...