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4 | 2007 Annual Report United States Postal Service
A Letter from the Postmaster General, CEO and the
Chairman of the Board of Governors
To the President, members of Congress,
postal customers, postal employees, and
the American people: Your United States
Postal Service had another excellent year!
The results are a credit to postal employees
across the nation who once again raised
performance levels. We achieved record levels
of service for First-Class Mail. Express Mail and
Priority Mail remained strong, setting the stage
for further advances in 2008.
How did we do it? The postal team pulled
together, refocused on the basics, and concen-
trated on business fundamentals — getting
them right every day. We analyzed the myriad
of operational data produced by our equipment
and pinpointed opportunities for improvement.
As a result, we tightened up mail processing and
delivery processes. By increasing efficiencies,
we were able to hit our stride, eliminating costs
and driving up total factor productivity for an
unprecedented eighth straight year.
There was nothing easy about 2007. We
overcame a new rate change that caused major
mailers to reexamine and alter their mailing plans.
Because our operations managers reacted quickly
to the shift from flat mail to letter mail, we did not
lose ground, and we were able to get ahead of
the curve, laying the groundwork for continuous
improvement next year.
We are excited about options and alternatives offered by the new law...
which allow us more freedom to compete in the package business.