True Value 2015 Annual Report Download

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2015 Annual Report
THE VALUE OF MOMENTUM

Table of contents

  • Page 1
    THE VALUE OF MOMENTUM 2015 Annual Report

  • Page 2
    ... are better together. And we are building momentum. JOIN US. CUSTOMERS Serving hardware customers better than the competition MEMBERS Supporting long-term member growth and profitability ASSOCIATES Helping members train their associates to be the best they can be TRUE VALUE 2015 ANNUAL REPORT 1

  • Page 3
    ...the annual report for more detail. • Educational support like our new Customer Service Training Program, which we developed to help our members teach their people how to be more effective customer relationship builders. Read more about it on page 8. • Programs like our Customized True Blue (CTB...

  • Page 4
    ... DISCOUNTS DATING & ANTICIPATION REUNION SPIFFS/RACKING 3-YEAR INITIAL SIGNIFICANT INVESTMENT ~ 1,000,000 Added square feet of relevant retail space 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 PROJECTED John R. Hartmann President and Chief Executive Officer We continued...

  • Page 5
    BUILDING TRUE VALUE BRAND AWARENESS AND SALES It's a new world for hardware stores. Shoppers are getting younger. They're savvy, they're motivated, and they need help with their home projects. And they all have multiple options for where to get it. We call them the Young Achievers. We're not going ...

  • Page 6
    ... coming back. BUILDING MOMENTUM, WORKING THE PLAN ENGAGEMENT Working together • Marketing Analytics • Communication • Vendor Engagement • Education/Training GROWTH Growing together More Stores More Remodels Pricing Assortment Productivity • Brand Awareness • Omni-Channel Strategies...

  • Page 7
    ... just the start. BUILDING MOMENTUM, WORKING THE PLAN ENGAGEMENT Working together Marketing Analytics Communication Vendor Engagement Education/Training GROWTH Growing together • More Stores • More Remodels • Pricing • Assortment Productivity • Brand Awareness • Omni-Channel Strategies...

  • Page 8
    ... in 2016. BUILDING MOMENTUM, WORKING THE PLAN ENGAGEMENT Working together Marketing Analytics Communication Vendor Engagement Education/Training GROWTH Growing together More Stores More Remodels Pricing Assortment Productivity • Brand Awareness • Omni-Channel Strategies • International...

  • Page 9
    ... own and operate Altadena True Value, named for the town the store serves just north of Pasadena. A big believer in DTV The store underwent a much-needed DTV remodel a few years ago and a DTV expansion last year. "True Value is great to work with," says Jimmy. "All the planning support they provide...

  • Page 10
    ..., Store Manager; Robbie Nuss, store owner; Brad Franks, Sales Associate, with customer " WITH TRUE VALUE, IT'S LIKE FAMILY." -ROBBIE NUSS, OWNER Robbie Nuss, owner of True Value of Winfield in Winfield, AL, joined the co-op a few years ago after being with ACE for more than 12. Running a hardware...

  • Page 11
    ..., Ohio and West Virginia, Busy Beaver has nothing but potential. The company just needed the right partner. "True Value is flexible," he says. "They're a great partner for growth." Strengths today In addition to its lumber and building materials sales, Busy Beaver's strongest categories are paint...

  • Page 12
    ... store every 18 months," states Drew. And the key to customer service? "When you come to work, come to have fun. Customers enjoy that. And they come back." L to R: R.C. Farrington, Building Materials Manager; Henry Durham, General Manager; Andrew Mackay, CEO 20 TRUE VALUE 2015 ANNUAL REPORT TRUE...

  • Page 13
    ... know what's coming!" The defining moment in this great, 64-year relationship? The Weber CEO's answer is equally enthusiastic: "I hope we haven't seen it yet." John Caspar, Caspar True Value, Lake Zurich, IL, (far right) with his Weber merchandising team of Lisa Ryan, Weber Executive Vice-President...

  • Page 14
    ... us help you compete and grow your business! -Heath Ashenfelter, Divisional Vice President, Merchandising I want Membersonline to be an essential tool for you. What we do today can improve all our tomorrows! -Shivani Anand, Senior Business Analyst (IT) 24 TRUE VALUE 2015 ANNUAL REPORT TRUE VALUE...

  • Page 15
    ... Mark O'Neal Bill Tinker Winner: Bill Tinker TOP RDC Finalists: Cleveland Kingman Springfield Winner: Cleveland PRESIDENT'S AWARD OF DISTINCTION Winner: Lori Birkey for My True Value - A New Customer Experience and Culture Change Training Laura Ambriz, Boys & Girls Clubs of Chicago 2015 Youth of...

  • Page 16
    ... Center Margate City, NJ Grafton True Value Hardware Grafton, VA Handyman True Value Hardware Florissant, MO Howard's True Value Glendale, AZ Murdale True Value Carbondale, IL Nelson Agri-Center True Value Viroqua, WI Sawyer's True Value The Dalles, OR Smith True Value Hardware & Rental Eunice, LA...

  • Page 17
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