True Value 2012 Annual Report Download - page 3

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Please find page 3 of the 2012 True Value annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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TRUE VALUE  ANNUAL REPORT
TODAY’S SHOPPERS WANT MORE.
They want more choice. They want a more convenient, higher-
quality shopping experience. They want what they want,
and they expect to get it, or they’ll move on. In the hardware
business, we are not immune to this trend. A growing
percentage of our customers are women and members of
younger generations who have a different idea of what a
hardware store should be.
THEY WANT MORE THAN
A HARDWARE STORE.
TOGETHER, TRUE VALUE COMPANY AND ITS
RETAILERS ARE DELIVERING IT.