TiVo 2004 Annual Report Download - page 164

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SECTION 8. CUSTOMER SUPPORT; COMCAST MAINTENANCE AND SUPPORT.
8.1 Customer Support. During the Term, [*] TiVo will provide Comcast with the customer support services for Comcast Subscribers described on
Exhibit D. Except in the event of termination by TiVo for cause, following the Term, Comcast will have the right to purchase the same services on an ongoing
basis [*].
8.2 Maintenance and Support.
(a) As a condition to each of Comcast TE Acceptance and Comcast TIMS Acceptance, the Parties will enter into a maintenance and support
agreement for the TiVo Experience Software and TIMS Solution, respectively (each, a "Maintenance and Support Agreement"), providing for
maintenance and support services substantially as described in Exhibit L [*].
(b) TiVo will provide the services described in Exhibit L in relation to any particular TiVo Release for [*]. Notwithstanding the foregoing, TiVo
will support [*] of the TiVo Experience Software and TIMS Solution. Under no circumstances shall [*].
(c) Except in the event of termination by TiVo for cause, following the Term, Comcast will have the right to purchase the same services on an
ongoing basis [*].
8.3 Documentation. TiVo will provide Comcast with all documentation created by TiVo from time-to-time that is reasonably necessary for the
deployment, operation, maintenance and support of the TiVo Experience Software and TIMS Solution, including without limitation all documentation
required to be created pursuant to the applicable Statement of Work. Except as set forth in the applicable Statement of Work, nothing in this Section 8.3 shall
require TiVo to create any documentation not otherwise created in the ordinary course.
SECTION 9. ADVERTISING.
9.1 TIMS Solution Deployment. Following final Comcast acceptance of the initial TIMS Solution ("Comcast TIMS Acceptance"), Comcast will [*]
make available the TIMS Solution in Qualifying Systems that serve [*] of the total number of Comcast Subscribers in all Qualifying Systems. [*]
9.2 Sale of Advertising. Comcast will have the [*] right to sell [*] advertising on Qualifying STBs [*] including any such advertising [*] except as
expressly provided in this Section 9.
9.3 TiVo-enabled STBs. For so long as there are any Comcast TiVo Subscribers, TiVo will have the [*] subject to the limitations specified in Section
9.9. TiVo will [*] generated by it from the sale of TiVo Showcase Advertising on TiVo-enabled STBs.
[*] Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment
has been requested with respect to the omitted portions.
20.