Support.com 2008 Annual Report Download - page 38

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Table of Contents
Results of Operations
The following table presents certain Consolidated Statements of Operations data for the periods indicated as a percentage of total revenue:
Years Ended December 31,
2008 2007 2006
Revenue:
License fees 24% 33% 36%
Maintenance 33 34 35
Services 29 31 29
Consumer 14 2 —
Total revenue 100 100 100
Costs and expenses:
Cost of license fees 1 0 1
Cost of maintenance 4 5 3
Cost of services 28 32 30
Cost of consumer 20 10 —
Amortization/write-down of intangible assets 0 6 2
Research and development 18 20 20
Sales and marketing 50 64 52
General and administrative 22 20 23
Total costs and expenses 143 157 131
Loss from operations (43) (57) (31)
Interest income and other, net 5 14 14
Loss before income taxes (38) (43) (17)
Provision for income taxes (1) (2) (1)
Net Loss (39)% (45)% (18)%
Years Ended December 31, 2008, 2007, and 2006
Revenue
Our total revenue for the year ended December 31, 2008 was $48.9 million. Our total revenue increased in 2008 by $1.1 million, or 2% from 2007. For the
year ended December 31, 2007 our total revenue was $47.8 million, which was an increase of $2.8 million, or 6% from the year ended December 31, 2006.
($ in thousands)
2008
% Change
2007 to 2008 2007
% Change
2006 to 2007 2006
License fees $ 11,813 (25)% $ 15,780 (4)% $ 16,415
Maintenance 15,881 (1)% 16,084 3% 15,672
Services 14,365 (4)% 14,888 15% 12,941
Consumer 6,811 549% 1,050 100% —
Total revenue $ 48,870 2% $ 47,802 6% $ 45,028
Consumer Segment
Consumer revenue was comprised primarily of fees for technology support services provided through channel partners and, to a lesser extent, directly to
consumers through support.com. Our Consumer business was
35
Source: SUPPORTSOFT INC, 10-K, March 11, 2009