Ryanair 2011 Annual Report Download - page 8
Download and view the complete annual report
Please find page 8 of the 2011 Ryanair annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
11 -
12 -
13 -
14 -
15 -
16 -
17 -
18 -
19 -
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
 |
 |
6
IATA Intl Sched Passengers 2010
Rank Airline Pax
1 Ryanair 71.2m
2 Lufthansa 44.4m
3 easyJet 37.6m
4 Air France 30.8m
5 Emirates 30.8m
6 British Airways 26.3m
… … …
25 Aer Lingus 9.3m
However Ryanair’s growth and success is not based solely on price. In addition to the lowest fares in every
market, we also offer:
1. The best punctuality. Last year 85% of all flights arrived on-time.
2. The fewest lost bags - last year we lost less than one bag for every 2,000 passengers carried.
3. The fewest complaints – last year we received less than one complaint per 1,000 passengers.
4. The youngest fleet – the average age of Ryanair’s 272 aircraft is now just 3 years old.
5. Prompt response to passenger complaints – last year Ryanair replied to more than 99% of passenger
complaints within our 7 working day commitment.
6. The world’s greenest, cleanest airline – the most recent Brighter Planet research confirms that Ryanair is
the world’s greenest/cleanest airline.
Details of this Brighter Planet report are available to read on the www.ryanair.com website.