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ANNUAL REPORT 201013
What is the outlook for the growth of Managed Document Services (MDS)?
The global recession has spurred a shift in customers’ key considerations for their purchase decision-making
process. In other words, customers increasingly look to us to provide a comprehensive offering, including not
only hardware devices but also associated services. MDS is one of the principal new services that we have
introduced in the office market to respond to such a shift of customers’ preferences. With MDS, we advise on
creating a more efficient printing environment (MFPs, printers, etc.) and how to improve document-related
workflow, among others. We then assume responsibility for operation and make incremental improvements
on behalf of the customer. Customers can expect to see not only cost reduction but also improved operational
efficiency. The Ricoh Group offers this service at approximately 2,000 sites in the Americas and at about 200
sites in Europe.
Integrating Ricoh’s sales and service network and IKON’s outstanding expertise in the field, we will work to
offer MDS to more customers in the world.
With the rise of a networked society, an increasing number of business people work outside their offices.
This means Ricoh’s customers are now located everywhere, blurring the conventional divide between personal
use and office use. However, running an organization or managing a business process cannot be delegated to
individual employees entirely, and corporations thus need to improve their security and product improvement
programs relevant in new environment. This trend presents tremendous opportunities for Ricoh, which we will
make the most of by offering products, services, and solutions of great use to customers in broad markets,
starting with the office market, then moving on to the production market, and eventually to the personal market.
In parallel, we will work to expand business opportunities in the traditional office market. One of the major
initiatives to this end is the planned launch of the Projection System business we announced in March 2010.
The upcoming new business we believe has tremendous potential, as it will deliver a total package of related
offerings such as products and maintenance and other services, drawing from Ricoh’s existing technological
resources.
We aim to grow these new businesses to represent some 25% of the total sales of the Ricoh Group within
five years.
Q4
See page 16
What are the future plans and targets for the new businesses?
Q5