Progressive 2009 Annual Report Download - page 3

2Financial Highlights
6Vision and Values
36 Safe Harbor Statement
38 Corporate Information
39 Directors and Officers
10 Letter to Shareholders
22 Objectives, Policies, and Operations Summary
30 Consolidated Financial Statements
The Progressive Group of Insurance Companies, in business
since 1937, is one of the country’s largest auto insurance
groups, the largest seller of motorcycle policies and a
market leader in commercial auto insurance based on pre-
miums written. Progressive is committed to becoming
consumers’ #1 choice for auto insurance by providing
competitive rates and innovative products and services that
meet drivers’ needs throughout their lifetimes, including
superior online and in-person customer service, and best-
in-class, 24-hour claims service, such as its concierge level
of claims service available at service centers located in
major metropolitan areas throughout the United States.
Progressive companies offer consumers choices in how
to shop for, buy and manage their auto insurance policies.
Progressive offers its products, including personal and
commercial auto, motorcycle, boat and recreational vehi-
cle insurance, through more than 30,000 independent
insurance agencies throughout the U.S. and online and
by phone directly from the Company.
The foundation of Progressive’s customer care philos-
ophy is built upon respect. Photographer Coke Wisdom
O’Neal explored the theme of respect by employing his
wooden box— a metaphoric stage to celebrate each per-
son’s unique individuality. Since true respect is earned, the
individuals featured in this annual report were selected
for their commitment to their communities, their families
and themselves. O’Neal’s work will join Progressive’s
growing collection of contemporary art.
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