Peachtree 2012 Annual Report Download - page 44

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Please find page 44 of the 2012 Peachtree annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Changing the way we work
Our success has been built on our in-depth understanding
of customers, our exceptional service ethos and great people.
To keep ahead of the evolving market, we are changing the way
we work – not abandoning the strengths that come from our local
heritage, but bringing a more global spirit. This underpins our
growth plans. Our teams around the world will take more global
responsibilities and work with each other with a strong, common
purpose. We will collaborate more closely across borders, reduce
reinvention and leverage innovation from around the organisation.
This means we can spend more time focusing on customers; and
it is this closeness that has been the cornerstone of our success.
The Employee Experience
To build business condence in our customers, we are nurturing
a culture that inspires condence. In 2012 we began our journey
to create a more common culture across Sage that has inner
condence at its heart and touches every touch point in our
employee experience. We believe that a culture of inner condence
is essential to hire the right talent and inspire our people. The
more engaged our people feel, the better they can support our
customers. We strive to give our people the tools, know-how and
support that help them do a great job for our customers. We want
them to feel valued, challenged, fullled and above all understand
the signicant role they have in freeing up customers to achieve
their business ambitions.
People and organisation
A unique promise
How we change the way we
work is about unlocking
growth at Sage by shifting
a business with multiple
histories to becoming a truly
global organisation where
we can better leverage scale
and expertise and create
eciencies along the way
Karen Geary – Group HR Director
Employees Europe Americas AAMEA
Group and
central
operations Total
2012 7,593 3,695 1,929 292 13,509
2011 7,685 2,753 1,785 166 12,389
Our Guiding Principles
Simplicity
Whether it is software which is easy to use or support that is easy
to access, simplicity is a key driver of our business.
Trust
Our customers place important, condential information in our hands
so it is imperative that they fully trust us to deliver.
Integrity
Whether providing reliable, high quality products or giving advice
on business critical topics, integrity is critical to us when building
long-term customer relationships.
Innovation
We need to think ahead, to anticipate our customers’ needs and
be creative in how we develop our software and services, continually
innovating to improve the customer experience we deliver.
Agility
We have to be responsive to customer needs and market changes
and ensure we are agile enough to adapt our products and services
to meet these demands.
The History of Payments mural illustrates Sage Pay’s vi sion perfectly; make life easier for
businesses by giving them the tools to trade quickly and secure ly and together we will build a
better future! The mural starts from the left with early man dwelling in caves, through the
romans and early coinage, the commercial revolution, twentieth century capitalism, through
to where we are today; mobile payments and e-commerce. The wider Sage business is
reflected too as an enabler of business growth. This mural was created by Joe Steele, graphic
designer for Sage Pay, pictured with the mural on the opposite page.
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