O'Reilly Auto Parts 2014 Annual Report Download - page 3

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O’REILLY AUTOMOTIVE 2014 ANNUAL REPORT
1
We are very excited to report to you, our shareholders, another extremely
successful year highlighted by robust, protable sales growth of 9%,
a record operating margin of 17.6%, and a 22% increase in earnings
per share. ese record-breaking 2014 results extend our impressive record to 22
consecutive years of positive comparable store sales growth and record revenue
and operating income since becoming a public company in April of 1993, and
mark the sixth consecutive year we have grown EPS in excess of 21%. Our ongo-
ing success is the direct result of our team’s unwavering commitment to providing
consistently high levels of service to our customers, and our team’s relentless focus
on executing our mission of being the dominant supplier of auto parts in every
market we serve. Our past accomplishments, and our future success, would not
be possible without the hard work of our more than 67,000 Team Members, and
we would like to take this opportunity to express our sincere gratitude to Team
O’Reilly for their dedication to ensuring every customer’s satisfaction is our num-
ber one priority.
Since 1957, the fundamental concept of providing consistent, excellent customer
service has been the foundation of our company’s culture and is the underlying
driver of our continued success. Our team has never forgotten the importance of
this basic principle and, as a result, we again led the industry in comparable store
sales growth in 2014, generating a 6.0% increase, which was on top of an industry-
leading increase of 4.3% in 2013. e battle to gain customers’ business and win
their loyalty is erce, and we face strong competition every day in each market
we serve. We dierentiate ourselves, and continue to generate consistently strong
and protable top-line results, by simply rolling up our sleeves and out hustling
our competition. Our store operations teams understand second place is simply
not good enough, and our mission is to be our customers’ rst call for all of their
auto parts needs. We work to achieve this goal by building great teams of Profes-
sional Parts People, and ensuring those teams have the tools necessary to win our
customers’ business each day. One of the primary factors in a customer’s decision
TO OUR SHAREHOLDERS OUR STORES are staed with highly-
trained, technically-procient Professional
Parts People who undergo extensive
and ongoing training to better serve our
technically-oriented professional service
provider customers and enhance the
customer service we provide to our do-it-
yourself customers who value the expert
assistance. We are committed to providing
consistently superior customer service and
signicant value to each of our customers
every day.
“
“
“Our ongoing
success is the
direct result
of our team’s
unwavering
commitment
to providing
consistently high
levels of service.”