O'Reilly Auto Parts 2001 Annual Report Download - page 9

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PAGE
0.7
O’REILLY AUTOMOTIVE 2001 ANNUAL REPORT
A MODEL YEAR
The strong financial results of this Model
Year could not be achieved without the
dedication, knowledge, work ethic and
team spirit of our more than 12,500 team
members. As our Company grows, so
does our dedication and commitment to
our culture and the team concept. It is
one of the most critical elements of our
success. Every new team member
receives orientation training designed
to instill in them the key values and
behaviors that have come to be known
as the O’Reilly Culture.
We continue to invest in our No. 1
resource, our team members, with a
variety of training. Both do-it-yourself
and professional installers rely on our
team member‘s extensive knowledge.
This knowledge and dedication to customer
service is what makes our team members
“Professional Parts People.”
Our training programs, promote-from-
within philosophy and dedication to treating
our team members fairly all contribute to
the longevity of our team.
Managing our Company’s aggressive
growth while maintaining control of
expenses and profitability is a challenge
our leadership team faces head-on. Our
senior management team consists of 49
highly skilled and qualified individuals who
average greater than 18 years of service
with O’Reilly. Many senior managers,
including our two co-presidents, have
worked their way up from entry level
positions within the Company.
12,500
TEAM MEMBERS
OVER
The overriding priority for
the O'Reilly Information
Systems team members is
to support the customer
service needs of the store
network by managing
our tremendous data
warehouse and providing
the best possible
point-of-sale support.
The O’Reilly customer support department
assures our ability to source the right part
at the right price … everytime.