Marks and Spencer 2009 Annual Report Download - page 49

Download and view the complete annual report

Please find page 49 of the 2009 Marks and Spencer annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 126

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126

45
Looking ahead
We made considerable progress with Plan A
during the year. The high street has provided
some challenging conditions, but has also
given us an opportunity to approach things
in a new way.
Plan A differentiates M&S in the market.
With our commitment to producing quality
goods, we are helping to dispel the myth that
being environmentally and ethically sound is a
more expensive way to live and shop.
Plan A is a journey. We know we still
have some way to go before we achieve
our five-year targets. But already it is
embedded in our culture and evident in how
we do business. We will continue to innovate;
develop and maintain partnerships; play a
key role in local communities; and, perhaps
most importantly, listen to what our customers
want and communicate with them every step
of the way. Doing the right thing.
125 YEARS OF INNOVATION
Below: Award winning Awards underline our
achievements as an ethical and responsible retailer.
Accolades include: winner of the Business in the
Community ‘Excellence Awards’ and 4th global
brand in the Covalence ethical ranking.
Find out more Read our How We Do
Business Report 2009 at
www.marksandspencer.com/
annualreport09
125 YEARS OF INNOVATION
Left: Fair partner We’re improving the livelihoods
of those who work in our Ethical Model Factories
in Bangladesh, as well as our Green Factories in
Sri Lanka.
Visit the Plan A website at
plana.marksandspencer.com