Marks and Spencer 2009 Annual Report Download - page 4

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1. Our core UK business See page 26
5. Integrating Plan A See page 42
3. Our International business See page 38
2. Our M&S Direct business See page 36
4. Our UK property portfolio See page 40
668 UK stores:
10 Premiere
43 Major
29 Retail Park
209 High Street
39 Outlets
156 Simply Food wholly-owned
182 Simply Food franchises
Over the last three years, we have transformed our UK
stores into bright and contemporary destinations with a
range of hospitality options. We are also more convenient
with 668 stores across the UK, including 75 new stores
opened in 2008/09.
About M&S For 125 years M&S has been trusted by customers to offer high quality products at great value.
We are ‘Your M&S’, having grown from a Penny Bazaar stall to become the UK’s leading retailer of quality
clothing, food and home products. With more than 21 million UK customers, we are also an expanding
international force, now in 40 territories. A team of 78,000 people and over 2,000 suppliers form the bedrock
of our business, ensuring our brand will continue to offer Quality, Value, Service, Innovation and Trust.
Market share*
3.9%
*Source: TNS Worldpanel
M&S Direct £324m sales (+19%)
M&S Direct is key to improving customer convenience and
service, helping us to reach a new generation of shoppers.
We are on target to achieve £500m in sales by 2010/11.
M&S Direct:
E-commerce website
Home catalogue
Flowers & wine delivery
Hampers
Food to Order
lunchtogo
We established Plan A in January 2007, setting out
100 rigorous social and environmental targets
to help us become a better business by 2012.
Customer support has helped us achieve world-class
progress in: reducing carbon emissions and waste
to landfill, sustainable sourcing, ethical trading and
promoting healthy lifestyles.
Market share (volume)*
11.2%
*Source: Fashiontrak
General Merchandise £3.9bn sales (-3.5%)
With more than 1 in 10 clothing items bought from us,
we are the UK’s largest clothing retailer and the first choice
for stylish, well-made and great value clothes for the
whole family. We lead the market in womenswear, lingerie
and menswear and have an expanding kidswear and
home business.
With an annual turnover of £8.16bn our UK business has a broadly even
split between General Merchandise (clothing and home) and Food.
Food £4.2bn sales (-0.1%)
We are the UK’s leading provider of high quality food for
every occasion and appetite. We sell everything from fresh
produce and groceries, to partly-prepared meals and
ready meals; all at outstanding quality, freshness and value.
This is while retaining our commitment to the highest
standards of innovation, ethical sourcing and healthy eating.
International £898m sales (+25.9%)
With a portfolio of owned and franchised stores, our
International business is on plan to achieve 15 to 20%
of Group revenues by 2010/11. In 2008/09 sales
benefited from an additional 32 stores joining the chain.
We now have 296 stores in 40 territories.
Market share (value)*
10.7%