KeyBank 2011 Annual Report Download - page 16

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14
Key is delivering superior service.
t Scored significantly higher than the largest U.S. banks
in a 2011 survey by the American Customer Satisfaction
Index and was one of only two banks that improved its
overall satisfaction score two consecutive years
t National winner of three Greenwich Excellence Awards
for 2011 in small business and middle market banking
t Ranked 5th nationwide in overall customer satisfaction
in the 2011 J.D. Power and Associates Small Business
Banking Satisfaction Study
t Earned four awards from Corporate Insight’s 2011
Bank Monitor for online banking capabilities in the areas
of alert services and centers, online applications, bill pay
capabilities and transfer capabilities
t Winner of the 2011 Compuware Best of the Web Banking
Mobile Leader award, recognizing the best combined
performance in 2011 for response time, availability and
consistency of our mobile website
t Seven consecutive “outstanding” ratings for lending
under the Community Reinvestment Act