Ingram Micro 1999 Annual Report Download - page 8

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Initiative Continue global expansion to cover major IT markets in every corner of the world
Successes
• Acquisition of Electronic Resources Limited (ERL) to bolster Ingram Micro Asia-Pacific
• Establishment of Ingram Micro operations in Argentina, Hungary and Portugal
• Expansion of Ingram Micro’s IMpulse order-management system worldwide
66
Ingram Micro
Annual Report
1999
Initiative Expand customer relationships from transaction-based to sustaining integrated partnerships
Successes
• Exclusive new outsourcing partnerships with reseller customers worldwide, including
CompUSA, GE Capital – Denmark, IMS, SARCOM,Telenor and Unisys Corp.
• Creation of Ingram Micro’s Global Partner Services division to establish and maintain
strategic outsourcing alliances with technology manufacturers
• New role as the outsourcing partner for 3Com’s Web-based consumer sales, Compaq
Computer’s Government-Education-Medical Division, Microsoft’s Retail 2000
program and other global manufacturers
Initiative Launch next generation of business-to-business e-commerce operations
Successes
• Total upgrade of www.ingrammicro.com and Ingram Micro’s eSolutions
• Ranked ninth “Hottest Company on the Net” by Business 2.0Web magazine and eighth
largest Web company by Inter
@
ctive Week Online
• Winner of 1999 CIO-100 award given by CIO Magazine to companies that meet criteria
for success beyond the Year 2000
• Placed No. 33 on Information Week’s “e-100” list of companies with outstanding
e-business innovation
Initiative Take our global infrastructure to the next level of volume, efficiency and service quality
Successes
• Addition and expansion of facilities to raise global infrastructure size by 21 percent, totaling
1.7 million square feet worldwide
• Increased automation of facilities worldwide
• Achievement as the first organization in the IT industry to earn ISO-9002 certification for
all U.S. facilities
• Outperformance of U.S. competitors in customer service measures and surveys
• Highest ranking for seventh year in a row in Computer Reseller News’ annual customer
distributor preference study
succeeding with strategic initiatives
around the globe