Henry Schein 2005 Annual Report Download - page 8

1995 ▲2005
HENRY SCHEIN
6
We believe we also are the world’s leading value-added
dental distributor and the only Pan-European distributor
in the office-based healthcare products industry.
Henry Schein partners with our 500,000 customers
around the world to improve practice efficiency and
productivity, enabling our customers to focus on
delivering the highest quality of care to their patients.
Nearly 11,000 Team Schein Members operating in
19 countries are committed to providing the best
possible service to our customers, which include dental
practices and laboratories, physician practices and
veterinary clinics, as well as government and other
institutions providing healthcare services.
Service to our customers is enhanced through our world-
class centralized, leveragable infrastructure, which
includes 2.7 million square feet of space in distribution
centers strategically located throughout North America,
Europe, Australia, and New Zealand. We efficiently
and accurately shipped over 10 million customer
orders in 2005. In the United States and Canada, 99%
of our orders are shipped the same day the order is
placed, are delivered within two days of placement, and
are shipped with virtually 100% accuracy. And through
Schein Direct, we provide rapid door-to-door air
package delivery to healthcare practitioners in more than
200 countries.
To further enhance our customer service, we invest in
leading technology to manage all facets of our Company.
We employ state-of-the-art “cold-chain” distribution
capabilities to ensure the integrity of heat-sensitive
products in the U.S.; we are a leading provider of
vaccines to office-based practitioners, and in 2005 we
shipped nearly 60% of the doses for the U.S. federal
government’s Vaccines for Children program.
Our customers also benefit from our unique marketing
approach, which combines 2,200 field sales consultants
and equipment sales specialists; 1,300 telesales
representatives; 155 independent software sales
representatives; and more than 700 equipment service
technicians—all supported by more than 34 million
targeted direct-marketing pieces annually.
Who We Are
Henry Schein Customers
1995 – 200,000 2005 – 500,000
Countries in Which We Operate
1995 – 82005 – 19
Field Sales Consultants
1995 – 200 2005 – 2,200
Henry Schein is the largest distributor of healthcare products
and services to office-based practitioners in the combined
North American and European markets.