Henry Schein 2005 Annual Report Download - page 10

1995 ▲2005
HENRY SCHEIN
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This array of products includes dental, medical and
veterinary consumables; equipment; Henry Schein
private-brand products; and a growing number of
important product exclusives, such as the Camlog™dental
implant system; Colgate®Oral Care Products; DEXIS®
digital radiography products; BruxGuard™; Pentron®
Laboratory Products; and ShadeVision™.
Henry Schein also is a leading supplier of vaccines,
injectables, and other pharmaceuticals to physicians and
alternate-care sites through our Medical Group, as well
as our Veterinary Group. We offer formulary plans to
organizations such as the American Medical Association,
the American Society of Plastic Surgeons, the American
Academy of Dermatology, and the American Academy of
Ophthalmology, providing members with a selection of
commonly used products at discounted rates.
Our dental, medical, and veterinary customers are turning
to technology tools to increase practice efficiency and
support the delivery of quality healthcare. Our practice
management software products provide practitioners
with patient treatment history, billing, accounts receivable
management, appointment calendars, electronic claims
capability, and much more. As the foundation for a
digital dental office, our DENTRIX®product provides
seamless integration of digital X-ray, intraoral imaging,
and other tools to enhance patient treatment. We believe
that DENTRIX®is the industry’s leading dental practice
management software in the U.S., with the fastest
growing user base and superior clinical features, and it
has once again been ranked by an independent dental
products research organization as highest in customer
satisfaction. More than 50,000 practice-management
software solutions are currently in use, including
DENTRIX® and Easy Dental®for dental practices, LabNet
for dental laboratories, and AVImark®for veterinary
clinics. In addition, we recently began offering electronic
medical records software solutions to our medical
customers.
Our commitment to customer-based technology is further
seen in our Dental Resource Center (DRC), a
revolutionary Web site we launched late in 2005 that
brings together all the information dentists need to grow
their practices in comprehensive 3-D multimedia
modules. With online continuing education, dental
equipment manuals, industry updates and hundreds of
product tutorials, the DRC is a powerful tool for today’s
practicing dentist.
Our customers also turn to us for a wide array of value-
added services including handpiece and small equipment
repair service through ProRepair®as well as repair
services for other equipment through COMPLETEcare.
We also offer office design services and continuing
education for healthcare professionals. Technology drives
many of the services we offer: we processed more than
33 million electronic health claims in 2005; our
Information Technology Solutions provide computer
hardware, integration and support services; and through
our ARUBA®Web-based electronic catalog and ordering
system and other options, our customers can order from
us 24/7. Our Financial Services offering enables our
customers to lease and finance equipment, offer patient-
financing options, provide electronic credit card
processing, and access credit facilities. And to enhance
customer loyalty, we offer Privileges™, which now
provides more than 21,000 customers in the U.S., and
a growing number of customers outside the U.S., with
priority service, guaranteed response time for emergency
repairs, free extended warranties, and preferred pricing,
as well as gift certificates and redeemable reward points.
What We Provide
Products Offered
1995 – 50,000 2005 – 170,000
Customer Orders Shipped
1995 – 2.6 million 2005 – 10.6 million
We offer a comprehensive selection of more than 70,000
national and Henry Schein private-brand products in stock,
as well as over 100,000 additional products available to our
customers as special-order items.