Ford 2008 Annual Report Download - page 147

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Global Overview
Dealers*
and
Markets
11,827 dealers
110 markets
1,427 dealers
30 markets
1,871 dealers
20 markets
2,341 dealers
103 markets
Retail
Vehicle
Sales
and
Sales Mix
4,765,528
Sales Mix:
42% N. America
38% Europe
9% Asia Pacific
9% S. America
2% Rest-of-world
118,462
Sales Mix:
98% N. America
2% Rest-of-world
129,839
Sales Mix:
94% N. America
6% Rest-of-world
385,185
Sales Mix:
65% Europe
22% N. America
11% Asia Pacific
2% Rest-of-world
Customer
Assistance 1.800.392.3673
www.fordvehicles.com
Click on “contact us”
1.800.521.4140
www.lincoln.com
Click on “contact us”
1.800.392.3673
www.mercuryvehicles.com
Click on “contact us”
1.800.458.1552
www.volvocars.com
customercar[email protected]
Operations – Provides a wide variety
of dealer and customer
financing products and
services globally in
support of Ford Motor
Company vehicle sales
– One of the world’s largest
automotive finance
companies, with
managed receivables
of $118 billion at
year-end 2008
– A total service experience
for Ford, Lincoln and
Mercury owners available
only at Ford and Lincoln
Mercury dealerships —
designed to deliver
customer satisfaction and
repeat purchase intent
– Parts engineered to
Ford Motor Company
specifications
– Technicians trained and
certified specifically
on Ford, Lincoln and
Mercury vehicles
Motorcraft Parts
– New and remanufactured
parts designed,
engineered and
recommended by Ford
Motor Company and
available in Ford, Lincoln
and Mercury franchised
dealerships, Ford
authorized distributors
and thousands of major
retail and repair locations
Genuine Ford
Accessories
– Wide variety of customer
accessories designed to
personalize Ford, Lincoln
and Mercury vehicles
Extended Service
Business
– Providing comprehensive
vehicle service contract
and maintenance
programs
Ford Extended
Service Plan (ESP)
– Major customers include
Ford, Lincoln and
Mercury vehicle dealers,
commercial customers
and fleets of Ford Motor
Company vehicles
Customer
Assistance
1.800.727.7000
www.fordcredit.com
Ford/Mercury
1.800.392.3673
Lincoln
1.800.521.4140
www.genuineservice.com
www.ford.com
Genuine Ford
Accessories
www.fordaccessories.com
www.lincolnaccessories.com
www.mercuryaccessories.com
ESP
1.800.521.4144
www.genuineservice.com
Financial Services
Automotive Brands
Customer Services
* Because many of these dealerships distribute more than one of our brands from the same sales location, a single dealership may be counted under
more than one brand.
Ford Motor Company | 2008 Annual Report 145