Earthlink 2008 Annual Report Download - page 234

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Indemnified Party
has the meaning set forth in Section 6.3 of Exhibit C.
“Indemnifying Party” has the meaning set forth in Section 6.3 of Exhibit C.
“Installation Services” means the installation services necessary in TWC’s reasonable discretion to schedule, install and activate the
EarthLink High-Speed Service to a single Device meeting reasonable specifications, which services shall include (a) the scheduling and
installation of cabling, if necessary, in and outside the home, (b) the connection and installation of all CPE (including, with regard to a modem,
the related software) in or to the Service Subscriber’s Device, (c) installation of the EarthLink Software necessary to allow the Service
Subscriber to access and use the EarthLink High-Speed Service (d) confirmation that the Service Subscriber’s Device successfully accesses the
EarthLink High-Speed Service, and (e) any necessary follow-up services in connection with failures of the installation services referenced in
subsections (a) through (d) to be performed properly, as determined in TWC’s reasonable good faith discretion. For the avoidance of doubt,
Installation Services shall not include (w) any subsequent service call unrelated to the work performed in connection with the initial installation
of the EarthLink High-Speed Service, (x) maintenance of inside wiring, (y) design, installation or maintenance of home networking systems or
(z) other service calls necessitated by the
A-4