EMC 2003 Annual Report Download - page 7

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Revenues from LEGATO products and services represented approximately 1% of revenues in 2003. We established this segment as a result of our
acquisition of LEGATO in October 2003.
Information Storage Services Segment
Our Services organization includes Technology Solutions, Customer Service and Customer Education, to help customers plan, build and manage an
integrated IT infrastructure to more cost-effectively manage and protect their information throughout its lifecycle. With a worldwide staff of approximately
7,000 professionals, EMC Services, together with our global Authorized Services Network partners, provide consulting, assessments, implementations,
integration, operations management, day-to-day support, maintenance, education and training to our customers.
Technology Solutions
Our Technology Solutions organization provides a full range of storage services designed to help organizations simplify and manage their information
assets. It includes our Information Solutions Consulting (ISC) organization, which provides a full range of storage consulting services. Areas of focus include
networked storage, storage management and strategy, data migration, business continuity and project management. Our consultants, technology experts and
Authorized Service Network partners deliver to customers operational, financial and business impact analyses, and design, integrate and implement
information storage infrastructures.
Customer Service
Our Customer Service organization supports our information lifecycle management solutions at worldwide customer sites 24 hours a day, seven days a
week, 365 days a year. This is delivered through a combination of remote and onsite service, direct through us and our global Authorized Services Network
partners. Automated remote support features designed into our information storage systems enable Customer Service personnel to continuously monitor,
diagnose and resolve issues, wherever the product is located, often without the need for onsite service. Other remote support capabilities are also provided on
certain of our software products.
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To ensure that customers with multi-vendor storage network environments receive the highest level of support and the fastest issue resolution possible,
we have, as of December 31, 2003, entered into cooperative support agreements with more than 250 vendors, including systems, software and services
companies.
Customer Education
Our Customer Education organization delivers instruction on our technology, our products and storage management job functions as part of the EMC
Proven Professional Certification program. Courses and the certification program are available to our employees, customers, prospects and partners. Training
is worldwide in scope and employs e-learning and geographically dispersed classrooms, labs and testing centers.
Information Storage Services Revenue
Revenue from information storage services represented approximately 22%, 20% and 14% of revenues in 2003, 2002 and 2001, respectively.
Other Businesses Segment
Following our acquisition of Data General Corporation in 1999, we sold AViiON server products. In 2001, as part of our restructuring program, we
stopped selling such products. However, we continue to support AViiON servers.
Revenue from other businesses represented approximately 2%, 2% and 4% of revenues in 2003, 2002 and 2001, respectively.
VMware
In January 2004, we acquired VMware, Inc. ("VMware"), a virtual computing software company. VMware's technology enables multiple operating
systems, including Microsoft Windows and Linux, to run simultaneously and independently on the same Intel-based server or workstation and move live
applications across systems without any business disruption. We expect that our acquisition of VMware will play a key role in our strategy to help customers
use virtualization technologies across their heterogeneous IT infrastructure to create a single pool of available storage and computing resources. This "virtual
information infrastructure" will enable organizations to dynamically configure and reconfigure their compute and storage environment without any downtime,
as their business needs change.
Markets and Distribution Channels
Markets
During 2003, we focused primarily on the information storage and management markets. These markets consist of both Global 2000 and small and
medium-sized businesses.
Distribution Channels
We market our products through multiple distribution channels. We have a direct sales presence throughout North America, Latin America, Europe, the
Middle East, South Africa and the Asia Pacific region. We also have agreements in place with many distributors, systems integrators, resellers and OEMs in
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